Keep getting rate limit error despite setting up billing and trying with new keys for over 2 hours

API
1

I’ve set up payments and billing with my card, and recharged it with $5. But I keep getting this error:

openai.error.RateLimitError: You exceeded your current quota, please check your plan and billing details.

I’ve double and triple checked whether the correct key is being used (generated new keys and tried multiple times). Its been over 2 hours that I’ve set up the billing, so some suggestions about waiting 5-10 mins did not work.

Please suggest what should I do.

2

Hi and welcome to the Developer Forum!

It can take up to 24 hours for the payment to be reflected in your rate limits.

2 Likes
3

Hello I am having same issue since I have enough credit and when I see usage its shows everything zero. so not sure why I am keep getting below error

Error code: 429 - {‘error’: {‘message’: ‘You exceeded your current quota, please check your plan and billing details. For more information on this error, read the docs: https://platform.openai.com/docs/guides/error-codes/api-errors.’, ‘type’: ‘insufficient_quota’, ‘param’: None, ‘code’: ‘insufficient_quota’}}

4

I’d like to welcome you to August 1, 00:00 UTC, the exact time when OpenAI inspects every individual credit payment you made a year ago and expires the unused balance, taking back paid services unrendered.

Enjoy this view of “Credit Grants”.

https://platform.openai.com/settings/organization/billing/credit-grants

Interpretation of individual items:

  • Expired: your money was removed, with no indication of how much was remaining for you to base your complaints with evidence.
  • $0.00/$20 - there is no more funds remaining of the $20 you paid.
  • $5.15/$20 “available” - you’ve got five bucks remaining of that payment.

Total available credits, you click on the “billing->overview” tab. (The big number at the top of grants is a poor backwards lifetime usage+taken figure.)