# Issue with ID/Passport Verification for TAC **URL:** \ **Category:** Bugs\ **Tags:** api\ **Created:** [August 1, 2026, 12:23am UTC](https://community.openai.com/t/issue-with-id-passport-verification-for-tac/1388621 "2026-08-01T00:23:06Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![yalenezi15](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/yalenezi15/32/754448_2.png) [@yalenezi15](https://community.openai.com/u/yalenezi15)\ **Post date:** [August 1, 2026, 12:23am UTC](https://community.openai.com/t/issue-with-id-passport-verification-for-tac/1388621/1 "2026-08-01T00:23:06Z")
Hello OpenAI Team, I am having an issue with identity verification (National ID / Passport) for the Trusted Access for Cyber (TAC) program. The verification keeps failing and looping. I am a certified Bug Bounty Hunter working with Bug Bounty SA, operating strictly on authorized scopes. I kindly request the support team to review my support ticket (#12494856) to help resolve this issue. Thank you, Yasser Alenezi ---
**Author:** ![yalenezi15](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/yalenezi15/32/754448_2.png) [@yalenezi15](https://community.openai.com/u/yalenezi15)\ **Post date:** [August 2, 2026, 8:34am UTC](https://community.openai.com/t/issue-with-id-passport-verification-for-tac/1388621/3 "2026-08-02T08:34:03Z")
Thanks for the response! Do you happen to have any specific alternatives in mind that you’d recommend checking out in the meantime? ---
**Author:** ![DysTopia](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/dystopia/32/711735_2.png) [@DysTopia](https://community.openai.com/u/DysTopia)\ **Post date:** [August 2, 2026, 8:47am UTC](https://community.openai.com/t/issue-with-id-passport-verification-for-tac/1388621/4 "2026-08-02T08:47:54Z")
I just registered under iOS with no problems. I did have however issues Windows and with Android getting this done. ---
**Author:** ![yalenezi15](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/yalenezi15/32/754448_2.png) [@yalenezi15](https://community.openai.com/u/yalenezi15)\ **Post date:** [August 2, 2026, 9:06am UTC](https://community.openai.com/t/issue-with-id-passport-verification-for-tac/1388621/5 "2026-08-02T09:06:45Z")
Could you please provide me with the link that you applied from? ---
**Author:** ![DysTopia](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/dystopia/32/711735_2.png) [@DysTopia](https://community.openai.com/u/DysTopia)\ **Post date:** [August 2, 2026, 9:07am UTC](https://community.openai.com/t/issue-with-id-passport-verification-for-tac/1388621/6 "2026-08-02T09:07:54Z")
[https://chatgpt.com/cyber/](https://chatgpt.com/cyber/) ---
**Author:** ![yalenezi15](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/yalenezi15/32/754448_2.png) [@yalenezi15](https://community.openai.com/u/yalenezi15)\ **Post date:** [August 2, 2026, 9:20am UTC](https://community.openai.com/t/issue-with-id-passport-verification-for-tac/1388621/7 "2026-08-02T09:20:31Z")
Tried about 10 times with the ID and Passport, Maybe its limited on specific regions ☹ ---
**Author:** ![DysTopia](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/dystopia/32/711735_2.png) [@DysTopia](https://community.openai.com/u/DysTopia)\ **Post date:** [August 2, 2026, 9:36am UTC](https://community.openai.com/t/issue-with-id-passport-verification-for-tac/1388621/8 "2026-08-02T09:36:50Z")
That may be a so, is your locale in the supported countries? [https://help.openai.com/en/articles/5347006-openai-api-supported-countries-and-territories?utm\_source=chatgpt.com](https://help.openai.com/en/articles/5347006-openai-api-supported-countries-and-territories?utm_source=chatgpt.com) ---
**Author:** ![yalenezi15](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/yalenezi15/32/754448_2.png) [@yalenezi15](https://community.openai.com/u/yalenezi15)\ **Post date:** [August 2, 2026, 11:07am UTC](https://community.openai.com/t/issue-with-id-passport-verification-for-tac/1388621/9 "2026-08-02T11:07:01Z")
Yes, Saudi Arabia is on the supported list. Have you heard of anyone successfully bypassing this verification loop, or is waiting for support the only option? ---
**Author:** ![DysTopia](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/dystopia/32/711735_2.png) [@DysTopia](https://community.openai.com/u/DysTopia)\ **Post date:** [August 2, 2026, 11:08am UTC](https://community.openai.com/t/issue-with-id-passport-verification-for-tac/1388621/10 "2026-08-02T11:08:42Z")
That I am not aware of and I also would not encourage it. Bypassing this is a red flag for some. Best you can do is try a different platform like iOS, Android or macOS or contact support directly. ---
**Author:** ![DysTopia](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/dystopia/32/711735_2.png) [@DysTopia](https://community.openai.com/u/DysTopia)\ **Post date:** [August 3, 2026, 7:05am UTC](https://community.openai.com/t/issue-with-id-passport-verification-for-tac/1388621/12 "2026-08-03T07:05:18Z")
alternates in my previous post meant using iOS, or using Android. Not other services. ---
**Author:** ![luckang](https://avatars.discourse-cdn.com/v4/letter/l/3e96dc/32.png) [@luckang](https://community.openai.com/u/luckang)\ **Post date:** [August 7, 2026, 6:37am UTC](https://community.openai.com/t/issue-with-id-passport-verification-for-tac/1388621/13 "2026-08-07T06:37:35Z")
Adding a data point that matches the pattern in this thread. Individual TAC verification, ChatGPT web (also tried Android app). After many failed ID capture attempts with a Korean national ID, “Start verification” now fails instantly, before any Persona inquiry is even created: POST /backend-api/compliance/cyber\_verification/persona/inquiries 403 Forbidden — code: cyber\_verification\_precheck\_failed message: “User is not eligible for Persona cyber verification” I’ve since obtained an NFC e-passport to retry with, but the account is blocked at the precheck stage regardless of document, since no inquiry can even start. Support case: 12270863 (previously 11831557). Support has confirmed they cannot override the result or share the precheck criteria. @OpenAI_Support — could someone take a look, similar to what was done above for Rio\_Putra’s case? Happy to share the request ID / cf-ray. ---
**Author:** ![DysTopia](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/dystopia/32/711735_2.png) [@DysTopia](https://community.openai.com/u/DysTopia)\ **Post date:** [August 7, 2026, 6:48am UTC](https://community.openai.com/t/issue-with-id-passport-verification-for-tac/1388621/14 "2026-08-07T06:48:39Z")
Is your country under the supported ones from OpenAI? Are you using a VPN? Have you checked these resources? - [Supported Countries](https://help.openai.com/en/articles/5347006-openai-api-supported-countries-and-territories) - [TAC Overview and FAQ](https://help.openai.com/en/articles/20001258-openai-daybreak-trusted-access-for-cyber-overview) - [Trusted Access for Cyber - Common Issues and Troubleshooting](https://help.openai.com/en/articles/20001259-trusted-access-for-cyber-common-issues-and-troubleshooting) ---
**Author:** ![luckang](https://avatars.discourse-cdn.com/v4/letter/l/3e96dc/32.png) [@luckang](https://community.openai.com/u/luckang)\ **Post date:** [August 7, 2026, 6:59am UTC](https://community.openai.com/t/issue-with-id-passport-verification-for-tac/1388621/15 "2026-08-07T06:59:05Z")
Thanks for checking. - Country: South Korea — it’s on OpenAI’s supported list. - VPN: No. The 403 response I captured has cf-ray ending in -ICN (Incheon), which confirms the request actually routed through Korea, not a VPN exit node. - Already went through all three of those articles before posting — none of them mention the specific error I’m hitting (cyber\_verification\_precheck\_failed), so this doesn’t look like documented/expected behavior. One more data point in case it helps triangulate: this fails before Persona is even invoked — the 403 is on the request that creates the inquiry itself, so no ID document (national ID or passport) ever actually gets evaluated. Started right after 100+ failed capture attempts with a Korean national ID, if that pattern is relevant to anyone else here. ---
**Author:** ![ligola4411](https://avatars.discourse-cdn.com/v4/letter/l/7ba0ec/32.png) [@ligola4411](https://community.openai.com/u/ligola4411)\ **Post date:** [August 7, 2026, 7:28pm UTC](https://community.openai.com/t/issue-with-id-passport-verification-for-tac/1388621/16 "2026-08-07T19:28:05Z")
Came here to say I have the same issue. I’ve tried for months and after speaking with others and reading the forums, it looks TAC is not working for everyone for a long time. ---
**Author:** ![luckang](https://avatars.discourse-cdn.com/v4/letter/l/3e96dc/32.png) [@luckang](https://community.openai.com/u/luckang)\ **Post date:** [August 8, 2026, 12:42am UTC](https://community.openai.com/t/issue-with-id-passport-verification-for-tac/1388621/17 "2026-08-08T00:42:18Z")
Good to know it’s not isolated — sorry you’re dealing with it too. Between this thread, the “broken Persona verification” mega-thread, and a couple others linked above, this clearly isn’t a one-off. Hoping enough of these add up to get real engineering attention instead of another “no retries or appeals” template reply. ---
**Author:** ![OpenAI\_Support](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/openai_support/32/561845_2.png) [@OpenAI\_Support](https://community.openai.com/u/OpenAI_Support)\ **Post date:** [September 10, 2026, 3:43pm UTC](https://community.openai.com/t/issue-with-id-passport-verification-for-tac/1388621/18 "2026-09-10T15:43:29Z")
Sorry this is still getting in the way. The current guide separates technical verification errors from a denied result: [https://help.openai.com/en/articles/20001259](https://help.openai.com/en/articles/20001259). Please add the exact error, time and device/browser details to your existing Support conversation so that distinction can be checked. Please keep identity documents out of the public thread; we can’t promise an override. ---
**Author:** ![Mark\_G](https://avatars.discourse-cdn.com/v4/letter/m/e8c25b/32.png) [@Mark\_G](https://community.openai.com/u/Mark_G)\ **Post date:** [September 10, 2026, 3:44pm UTC](https://community.openai.com/t/issue-with-id-passport-verification-for-tac/1388621/19 "2026-09-10T15:44:05Z")