Issue with Document Analysis Functionality in Reading PDFs

My personal GPT has not been able to detect my uploaded pdf files for the past few hours, when I upload a pdf file the GPTs claim not to see my pdf. this problem only occurs among the personal GPT assistants, whereas directly using the GPT-4 it detects my uploaded pdf files and scans and analyzes them.

I don’t know why this problem occurs, does it happen to everyone? Or is it just me who has this problem?

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Even I’m facing this issue today in my personal CustomGPT model. I get an error message: “I apologize for the inconvenience. There seems to be an issue with accessing the document search functionality at the moment.”

I hope this has been escalated to the relevant team of OpenAI. I don’t know how to complain about this issue. So frustrating.

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