Issue Generating Video with $200 Subscription — "Unable to generate video" Error

Community
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Hello. I purchased a $200 subscription for the OpenAI video generation service. I still have more than 5,000 points left out of the initial 10,000 points provided, yet I’m unable to generate any video. Every time I attempt to create a video, I encounter the following error:

“Unable to generate video. Hmmm something didn’t look right with your request. Please try again later or visit https://help.openai.com if this issue persists.”

I’ve tried multiple times and verified my input parameters, but the issue continues. Has anyone else experienced this problem or found a solution? Any help or guidance would be greatly appreciated. Thank you!

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4

Same subscription plan and same issue!

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Same subscription plan and same issue!

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6

That’s happening to me now too.

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7

Same issue here. Can’t even view the recent video page.

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Same problem ; but when I log in with another account it works; the problem is only with my 200 plan account

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9

Same issue here as well. Everything was working fine and then consistent error message on multiple browsers with pro account.

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10

yes, I get the same error on the recent videos page. For a few minutes I also got the error message that “Sora was not available in my country.” However, I am a US user with an existing Pro plan account. That message went away, but the problem with video generation persists.

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11

I am having the same issue. I tried my wifes account and it is working fine. I can see my own videos but not anyone elses as well as not being able to create a video.

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12

I have the same issue as everyone else here now for about a day and a half, videos are unable to generate , same error message, featured videos also does not load.

Paying $200 a month of a service that does not work is really frustrating, it’s especially annoying that this affects pro users.

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13

i have the same problem. i bought 200$ subscription just for sora and now i regret it because for plus users everything works fine but not for pro. Support team please pay attention to this and do something.

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14

Having a similar issue as well. Even tried changing prompts to a single sentence instead of the more layered version - to no avail.

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15

I’m still experiencing the same issue and have been exchanging emails back and forth with support, but there’s been no resolution yet.

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I’d be curious if you all have this error in network tab too:

  • Do something in Sora that’s currently not working (for me trying to load Recents/Featured, trying to generate Storyboard, trying to generate video)
  • Open dev tools Ctrl + Shift + I
  • Go to Network tab
  • Refresh page
  • Sort Network tab by Status
  • Scroll down to 400
  • Look for recent?limit=24 or featured?limit=24 (when trying to click on those two sections, in my case at least), click it, then go to its Response tab

I’m seeing sentinel_block on multiple devices, networks, and browsers (Chromium & non), no extensions, no VPN, worked previously.

Edit: More specifically, it might be Missing bearer authentication in header error(s), but checking the Header, the Bearer Authorization is included.

Edit 2: I’m getting through maybe 1/50 times, no idea why. Featured has loaded once today, Recents once as well. I sent a HAR to help.openai.com

Edit 3: I didn’t think it was VPN related because it didn’t work with the VPN disabled either, but my past VPN traffic (standard for my use, always-on) flagged my traffic even thru sessions. So I had to wait a bit. Then go in again VPN still disabled. I’m in a supported region and was only connected to other supported region traffic, and my ChatGPT use was all fine and normal, but Sora needed (1) VPN disabled and (2) time waited.