# Invalid api key on wordpress site **URL:** \ **Category:** API\ **Tags:** chatgpt, api, chatgpt-plugin\ **Created:** [November 16, 2023, 6:53pm UTC](https://community.openai.com/t/invalid-api-key-on-wordpress-site/508078 "2023-11-16T18:53:47Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![hadi.hajivand1](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/hadi.hajivand1/32/251131_2.png) [@hadi.hajivand1](https://community.openai.com/u/hadi.hajivand1)\ **Post date:** [November 16, 2023, 6:53pm UTC](https://community.openai.com/t/invalid-api-key-on-wordpress-site/508078/1 "2023-11-16T18:53:47Z")
Hello to all I use chatgpt and dall-e on my website using a few wordpress plugins, and connecting my own api key. But today, unlike usual, I see the following errors; While no changes have been made to my account or site: > OpenAI returned empty response for this request. Please try again > The OpenAI key is invalid. Make sure you have entered the correct key. I emphasize again that no changes have been made to the plugins or the server and my account is charged. ---
**Author:** ![PaulBellow](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/paulbellow/32/597962_2.png) [@PaulBellow](https://community.openai.com/u/PaulBellow)\ **Post date:** [November 16, 2023, 6:57pm UTC](https://community.openai.com/t/invalid-api-key-on-wordpress-site/508078/2 "2023-11-16T18:57:38Z")
Welcome to the forum. No emails from OpenAI? Can you access the Playground? Can you try a new key and cancel the old one? ---
**Author:** ![hadi.hajivand1](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/hadi.hajivand1/32/251131_2.png) [@hadi.hajivand1](https://community.openai.com/u/hadi.hajivand1)\ **Post date:** [November 16, 2023, 7:00pm UTC](https://community.openai.com/t/invalid-api-key-on-wordpress-site/508078/3 "2023-11-16T19:00:21Z")
![image](https://us1.discourse-cdn.com/openai1/original/3X/8/6/860888ea49d672b30b8ccb4d97de32e581deef5e.png) No emails from OpenAI… I have attached the image. Do I need to do something in this section? By the way, I changed the api key several times, but I see the same errors ---
**Author:** ![PaulBellow](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/paulbellow/32/597962_2.png) [@PaulBellow](https://community.openai.com/u/PaulBellow)\ **Post date:** [November 16, 2023, 7:01pm UTC](https://community.openai.com/t/invalid-api-key-on-wordpress-site/508078/4 "2023-11-16T19:01:29Z")
If your account is good, and you’ve tried a new key, I would reach out to the WordPress Plugin support … there’s been changes recently, and maybe they haven’t kept up? Link to the WP plugin? ---
**Author:** ![hadi.hajivand1](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/hadi.hajivand1/32/251131_2.png) [@hadi.hajivand1](https://community.openai.com/u/hadi.hajivand1)\ **Post date:** [November 16, 2023, 7:07pm UTC](https://community.openai.com/t/invalid-api-key-on-wordpress-site/508078/5 "2023-11-16T19:07:16Z")
check this plugin name: ai-engine by: Jordy Meow ---
**Author:** ![PaulBellow](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/paulbellow/32/597962_2.png) [@PaulBellow](https://community.openai.com/u/PaulBellow)\ **Post date:** [November 16, 2023, 7:11pm UTC](https://community.openai.com/t/invalid-api-key-on-wordpress-site/508078/6 "2023-11-16T19:11:05Z")
Here’s their support page… > **[\[AI Engine: Chatbots, Generators, Assistants, GPT 4 and more!\] Support |...](https://wordpress.org/support/plugin/ai-engine/)** Doesn’t appear to be anything reported yet, so it might be on your end? You said you generated a new key then input that new key into the WP plugin configuration? ---
**Author:** ![hadi.hajivand1](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/hadi.hajivand1/32/251131_2.png) [@hadi.hajivand1](https://community.openai.com/u/hadi.hajivand1)\ **Post date:** [November 16, 2023, 7:11pm UTC](https://community.openai.com/t/invalid-api-key-on-wordpress-site/508078/7 "2023-11-16T19:11:45Z")
Yes, this is another error: Got an unexpected response from OpenAI. Check your PHP Error Logs. (OpenAI) ---
**Author:** ![PaulBellow](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/paulbellow/32/597962_2.png) [@PaulBellow](https://community.openai.com/u/PaulBellow)\ **Post date:** [November 16, 2023, 7:15pm UTC](https://community.openai.com/t/invalid-api-key-on-wordpress-site/508078/8 "2023-11-16T19:15:23Z")
If you know your API key is good, the only thing you can do is reach out the Plug-in developer for support. Good luck. Let us know how it goes. ---
**Author:** ![hadi.hajivand1](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/hadi.hajivand1/32/251131_2.png) [@hadi.hajivand1](https://community.openai.com/u/hadi.hajivand1)\ **Post date:** [November 16, 2023, 7:20pm UTC](https://community.openai.com/t/invalid-api-key-on-wordpress-site/508078/9 "2023-11-16T19:20:49Z")
I don’t think it’s a problem with the plugin. Because two new versions of this plugin were released today and I updated the plugin as well. Also, this plugin is one of several plugins that I am using and other plugins have the same problem. ---
**Author:** ![PaulBellow](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/paulbellow/32/597962_2.png) [@PaulBellow](https://community.openai.com/u/PaulBellow)\ **Post date:** [November 16, 2023, 7:23pm UTC](https://community.openai.com/t/invalid-api-key-on-wordpress-site/508078/10 "2023-11-16T19:23:56Z")
Sounds like it’s your account or API key then. Are the php logs giving any more info? > OpenAI returned empty response for this request. Please try again > > ``` > The OpenAI key is invalid. Make sure you have entered the correct key. > > ``` This is an error message from the plug-in not OpenAI, I believe… ---
**Author:** ![hadi.hajivand1](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/hadi.hajivand1/32/251131_2.png) [@hadi.hajivand1](https://community.openai.com/u/hadi.hajivand1)\ **Post date:** [November 16, 2023, 7:26pm UTC](https://community.openai.com/t/invalid-api-key-on-wordpress-site/508078/11 "2023-11-16T19:26:53Z")
where to check the php logs? which folder in file manager? ---
**Author:** ![hadi.hajivand1](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/hadi.hajivand1/32/251131_2.png) [@hadi.hajivand1](https://community.openai.com/u/hadi.hajivand1)\ **Post date:** [November 16, 2023, 7:28pm UTC](https://community.openai.com/t/invalid-api-key-on-wordpress-site/508078/12 "2023-11-16T19:28:27Z")
I have removed the payment method from my account, but my account is charged. Could this be the reason I’m getting the errors? ---
**Author:** ![PaulBellow](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/paulbellow/32/597962_2.png) [@PaulBellow](https://community.openai.com/u/PaulBellow)\ **Post date:** [November 16, 2023, 7:29pm UTC](https://community.openai.com/t/invalid-api-key-on-wordpress-site/508078/13 "2023-11-16T19:29:25Z")
Likely… Why did you remove the payment method? It needs to be valid…