Internet Search Functionality in ChatGPT Fails Intermittently

Dear OpenAI Team,

I’ve encountered an issue with the internet search functionality in ChatGPT 4o. Specifically, when I ask ChatGPT 4o to perform an internet search for a query, it often fails to provide results. There is no error message; the search simply does not work as expected, leaving the query unresolved.

Here’s an important observation that might help diagnose the issue: The internet search does work when I manually click on the “Search the web” button. However, it does not work when I ask ChatGPT to initiate the search directly in the normal interface.

Here are some additional details:

  1. Behavior: When I request ChatGPT to perform an internet search directly, it does not return any results or provide an explanation for the failure.
  2. Impact: This inconsistency makes it challenging to rely on the feature for queries requiring real-time or web-based information.

I hope this additional observation helps pinpoint the issue. Please let me know if you need further details or logs.

Thank you for your attention and for continuously improving the platform!

Best regards,

Aeviora