Incorrect 429 "insufficient_quota" Errors Despite Having Available Credits

API
1

I’m currently experiencing an issue with the OpenAI Chat Completion API. My requests are being rejected with a 429 insufficient_quota error, indicating that I’ve exceeded my usage quota. However, my account clearly shows that I have enough credits remaining.

I’ve added advanced logging within my application to track the issue closely, and the logs indicate that the error originates from the OpenAI server rather than my own application logic.

Here’s a concise breakdown:

  • Error Code: 429 insufficient_quota
  • Affected Model: Multiple models (for instance, gpt-4o-mini)
  • Symptoms: Requests rejected with “insufficient quota” despite available credits in my account.
  • Verification: Confirmed that credits are available in my billing dashboard.

Is anyone else experiencing this? Could someone from the OpenAI team investigate or clarify why this incorrect quota error is occurring?

Any guidance or support would be appreciated!

2

Can we double check on this?

If you go into billing, do you still have a balance?

https://platform.openai.com/settings/organization/billing/overview

If you go into the legacy dashboard, do you still have usage within your limit?

https://platform.openai.com/settings/organization/usage/legacy

2 Likes