I upgraded to chatgpt plus and can't access it and no one will get back to me - I'm so unhappy

Please DO NOT SHARE personal information (email, credit card, etc) or account related details publicly.

I upgraded to chatgpt plus earlier in the week but I can’t get into it. I’m wondering if anyone else has had this issue? No one will get back to me and im so frustrated, I really needed it for a critical task this week.