I am writing to report an unauthorized charge that was made to my bank card by OpenAI. I recently noticed a transaction of 522,500 VND (approximately 530,317 VND after conversion) with the description “OPENAI *CHATGPT SUBSCR” on my card statement dated June 24, 2026.
However, I would like to confirm that I have not used ChatGPT services, subscribed to any paid plan, or authorized any payment from my account. I am concerned that my card information may have been used without my permission or that there may have been an error in the billing system.
I kindly request that you investigate this transaction, provide details about the account or subscription associated with this payment, and process a refund if the charge was made incorrectly.
Please help me resolve this issue as soon as possible. I would appreciate your prompt response and assistance in ensuring that no further unauthorized charges occur.
Thanks for sharing the details. I understand how concerning it can be to see a charge you don’t recognize, especially if you didn’t sign up for a paid plan.
In order to investigate this further, I’ll need the account information to be reviewed securely. Could you please create a support ticket if you haven’t already, and share the case number here once it’s created?
Once you share the case number, I’ll be happy to check our records and look into the status for you.
I submitted a support request that day but have not received a response yet. Furthermore, I have checked my ChatGPT accounts and none of them have been upgraded to the Plus plan. There isn’t even an account linked to this Visa card with the last four digits ****7489. Therefore, I suspect a hack and request a review of all these transactions:
I am certain someone used this Visa card to purchase the ChatGPT Plus plan. You can easily identify this by tracking the transaction from that day with the Visa card ending in 7489.
Thanks for following up and sharing the transaction details again. I understand why this is concerning, especially if none of your accounts show an active Plus subscription.
To review this securely, I’ll need the support case number for the request you submitted. I wasn’t able to locate a matching record using the card ending you shared, so the case number will help me find the correct request and check the status.
Could you please share the case number here? Once I have it, I’ll take a closer look.