I pay for an inaccessible service

I have already tried to contact support by e-mail but without success.
I have a paid account but for a month the Chat GPT is less and less accessible. It was inaccessible for 3 weeks and it still is. The error message is always the same: “Something went wrong. If this issue persists please contact us through our help center at help.openai.com.” Is there a way for me to benefit correctly from the service I am paying for? Possibly there are refunds for all the periods when the service is not accessible? I would like a manager to find a solution to my problem because I do not find it normal to pay for an unavailable service!

I have the same problem. I cannot use the service since the start of May.

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Any one who has this issue message me, I can walk you through how to solve it!

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I would you to help if possible…