6

Yes it is deducted from my bank account + the charge for foreign currency (USD to EUR)

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7

Diy you try to contact your bank? I did mine and they gave back all the money already. And chat GPT? NOPE. They still not reply that!

8

Yes I check that you. And I know those two are different things. I check every possibility.
Again Open AI API : In order to use the OpenAI API, you need to set up a paid account.

I still need to set up an account with my billing etc.

I contacted my bank and block all foreign transacstion. They gave back all the money including extra foreign exchange rates. But it stills bothers me what if this happens again? And I want to know who is using my card and what account benefits from that.

9

Depends on the account:
A “free” (credit) account opened until February 2023 can also use the OpenAI API, but with a certain token limitation - a few months ago the limitation was 1K to 2K tokens per month.
A (real) free account opened from March 2023 - only has access to ChatGPT: In order to use the OpenAI API, you need to set up a paid account.

Since March, things have changed a lot, and I expect more changes to come. If you didn’t enter your bank details to use the API, it seems like a scam. I don’t usually have these problems because I don’t do a lot of Internet credit/banking transactions such as this. However, recently an old forgotten Twitter account of mine was hacked. There are some security issues.

10

I also got charged last week at least from what I noticed. I have never given any bank details or payment methods to Chat GPT, my account does not show subscription to Plus as I never did, the link that @AlexDeM sent shows that I never was invoiced, yet my bank account clearly shows I did.

11

I got charged too on 25 Apr. However, I checked my account, there were no billings or invoices. My account is still in free mode, and I have never submitted my payment details.

12

still not a single reply from them!!! holy hell man.
how do we take action against them??

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13

@logankilpatrick can you please help with this?
please assist,
thanks

14

The same situation. Shame on OpenAI. I got my credit card charged twice without my intention. Never responded

15

I also haven’t get any response from Chat GPT. I am so scare that it will happen again that my bank actually issued me the new card :frowning:

I am just lucky that my proceds it so fast even though the case is still open. It means thag chat GPT can actually take action against my action.

If I never actually put my bank details and chat gpt charged me, there are only 2 reasons :

  1. They stole my data connected to the email I used for chat gpt. That email has my credit/debit info since it connects with google pay and so.
  2. Someone stole my credit card info.

So guys, I suggest you to contact your bank and block further charged and take action to retreive the money back with all the proof.

16

I am not an OpenAI staff member. In my opinion, they are reliable on these matters - they have their security issues alright about data privacy - the main reason why Italy banned ChatGPT (now the ban is over).
OpenAI is under scrutiny by the US Department of Defense and other national security organizations. So, I stay with your second reason:

You can contact OpenAI on these matters via the chat widget at the bottom (right or left) of your screen, select Billing, then Other, then Fraud or suspicious activity.

If you’re an OpenAI API user and think your API key might have been leaked, please rotate your API key immediately in your API key settings.

More details on: How can I report fraud or suspicious activity?

18

me too, i’ve cancelled the prev card, chatgpt team is so unreliable. not a single acknowledgement or reply from them at all up to now

19

Any ideas on how to sue them collectively?
I would add my case with big pleasure to the court. This kind of project with 0 responsibility, 0 support deserves to be punished

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20

This is not helping. Their support is bullshit. They never reply for weeks

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21

I was charged twice on the same day for the chatgpt pro version but I NEVER signed up for it, NEVER provided any banking information whatsoever. These funds were stolen from my account and I have no idea how they obtained my banking information in the first place!

22

contact ur bank immediately for refund. my bank helped to refund. i’ve waited so long for chatgpt to reply, and they finally replied after so long JUST TO TELL ME THEY DONT KNOW ABOUT THE CHARGING ISSUE. WTF

23

Hello.

Do you have updates on this? My card got charged also. this is VERY ANNOYING!

24

just contact your bank to reverse the payment. chatgpt cust support is useless.

25

If you left your credit card somewhere, and someone used it to buy $100 of groceries at the supermarket, where would you direct your blame? Threatening a lawsuit is just letting the true culprit not only get away, but laugh.

Just to clarify. OpenAI is not doing this. I mean come on people, how can you never enter your credit card details into any OpenAI service, get charged somehow, and still think that it’s OpenAI/ChatGPT doing this?

Could it be more plausible that your card(s) were stolen and are being used for common services?

26

I also just found out chatgpt charged my account 20 USD for subscription which I NEVER signed up for and never gave any credit card information. I have no idea how they got my info also because my email address is not connected to my bank account or even uses the same name as on my debit card. Wtf? I’m calling the bank now to block this subscription and issue a refund. This is very worrisome.