# I cannot access my account **URL:** \ **Category:** ChatGPT\ **Tags:** chatgpt\ **Created:** [September 19, 2023, 6:38pm UTC](https://community.openai.com/t/i-cannot-access-my-account/382336 "2023-09-19T18:38:57Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![olegflgjm](https://avatars.discourse-cdn.com/v4/letter/o/8baadc/32.png) [@olegflgjm](https://community.openai.com/u/olegflgjm)\ **Post date:** [September 19, 2023, 6:38pm UTC](https://community.openai.com/t/i-cannot-access-my-account/382336/1 "2023-09-19T18:38:57Z")
I am facing the following error because I am using vpn currently living in China ![image](https://us1.discourse-cdn.com/openai1/original/3X/d/8/d8d6fdf12cb63ccffc594ce6d9bca6796be5eae2.jpeg) ---
**Author:** ![olegflgjm](https://avatars.discourse-cdn.com/v4/letter/o/8baadc/32.png) [@olegflgjm](https://community.openai.com/u/olegflgjm)\ **Post date:** [September 19, 2023, 6:39pm UTC](https://community.openai.com/t/i-cannot-access-my-account/382336/2 "2023-09-19T18:39:36Z")
If I disconnect my VPN then I got this error. I am working for my paper please help me ASAP ![image](https://us1.discourse-cdn.com/openai1/original/3X/1/a/1a591e6315ad19d27012a2bd3cf883519856ffee.jpeg) ---
**Author:** ![Dragonite](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/dragonite/32/63042_2.png) [@Dragonite](https://community.openai.com/u/Dragonite)\ **Post date:** [September 21, 2023, 8:59pm UTC](https://community.openai.com/t/i-cannot-access-my-account/382336/3 "2023-09-21T20:59:48Z")
China is not [supported country](https://platform.openai.com/docs/supported-countries), so you wont get help from Official Supports. ---
**Author:** ![EricGT](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/ericgt/32/20571_2.png) [@EricGT](https://community.openai.com/u/EricGT)\ **Post date:** [December 15, 2023, 12:16pm UTC](https://community.openai.com/t/i-cannot-access-my-account/382336/4 "2023-12-15T12:16:35Z")