How has OpenAI allowed the ChatGPT site to get this awful?

It’s insane how bad it’s gotten. The API finishes the prompt about 30 seconds before the site displays it. The site is often freezing and giving network error, which are not true, since if you refresh it, you will see that the prompt was properly finished and it’s just the site shitting the bed.

How can the site been allowed to get this bad?

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