“hmm…something seems to have gone wrong.”

I’m experiencing an issue with my ChatGPT Plus when trying to manipulate any file, regardless of its extension or size. I have always used ChatGPT to analyze files, and it has always worked fine, but now I am encountering errors.

“hmm…something seems to have gone wrong.”

I’m from Brazil and do not use a VPN. I’ve tried different browsers, cleared cookies, and even attempted to use it on my phone, but nothing works. Interestingly, my wife also has ChatGPT Plus, and when I logged into her account on my computer, it worked perfectly. However, when I logged out of her account and back into mine, sending the same file didn’t work.

This issue is occurring on GPT-4 and even happens with GPTs that I created when trying to access any internal file that I attached.

What could be happening? Can someone help me?