HI Avinash from OpenAI Support
Why did you close my topic and send me this email privately:
Case Number: 10371079
Hi Petra,
I noticed your post in the OpenAI Community forum.
Although the documentation you shared states otherwise, users with the Analytics Viewer role are currently still able to invite users to the workspace. At this time, there are no guardrails preventing this behavior, and the current functionality appears to contradict the article you referenced.
For now, I recommend asking your team members to seek approval before inviting additional users to the workspace.
I will raise this internally and see what can be done to address the discrepancy between the documented behavior and the current implementation.
Best,
Avinash | OpenAI Support
Thank you for your email.
I know this looks like something that should not be such a biggie but can you imagen if a bigger company buys Open AI and users invites more seats.
(THE CRAZY PART IS THERE WAS NO WARNING OR COMUNICATION THAT EXTRA COST IS ENCURRED!)
What if that invoice amount was so big it could bankrupt my small company? The extra amount I had to pay was a persons salary.
The worst part is there is no helpful support at all. I could not speak to anyone saying this is NOT MY MISTAKE but I have to pay for it.
Can you put yourself in my shoes for a moment?
I spent a lot of money to pay for the year upfront for the seats I both then I got the surprise and had to make a diction lose all the money I have already spent or borrow more and pay the outstanding amount.
This was really detrimental, it is now a week later and no one but your reply saying this will get the attention it needs because this is a very big problem. (THEN YOU CLOSE MY TOPIC ON THE COMMUNITY - this smells fishy!)
Just to say “oeps” we will “address the discrepancy between the documented behavior and the current implementation.” Isn’t what a big company like OpenAi should be saying.
I thought OpenAI is the leading AI platform and with a small thing like customer support or sorry we made a mistake can we refund you… this mindset will be OpenAi’s downfall. You guys should listen to the small users.
I will not be renewing my subscription next year, I’m so disappointed I can’t believe it.
I will make a point of telling everyone who will listen about my experience with OpenAI (I’m sure I’m not the only one)