I need urgent help regarding an unauthorized charge. I’ve been subscribed to ChatGPT Plus for several months, but I was recently charged $189 for ChatGPT Pro without my authorization or knowledge.
Here’s what I’ve done so far:
I reached out to support through the chat widget, but I’ve been waiting for over 17 hours with no response.
I have emailed openai support and had no response.
I’ve reviewed my account settings, but I didn’t make any changes or upgrades to my plan.
I’m very frustrated and need assistance resolving this as quickly as possible.
If anyone from OpenAI support is monitoring this forum, please help escalate my issue.
Hi, Micah - the exact same thing happened to me, I was signed up for the Plus plan and was upgraded to Pro WITHOUT my consent, and charge $182.99. I have taken similar steps, but there must have been some kind of bug.
Same exact issue here - just got charged $192.28 for PRO, when I had a Plus subscription that I in fact CANCELLED on 12/28/2024! I never, ever, authorized or subscribed to PRO!
This is obviously a major bug, and needs to be fixed immediately, with refunds going out immediately.
This needs to happen before it has to be pushed out to the media. I am more than a little annoyed!
Just happened to me today. 18th January 2025. It’s just taken my shopping money and left me with nothing. I am less than impressed I would like compensation not just a refund. £185 for something I never signed up to!