Help chat widget has no capability for me to input my own text

As the title says I keep getting directed to the help chat widget but it has no capability for me to input my own text which seems to be the intended functionality as I emailed tech support and the only response I get was on two different occasions to use the chat widget. I’m kind of sick of this.


The help seems to work about as good as the app which is surprisingly even better than the website if anyone has any suggestions but I suspect that the help features disabled on purpose. I am a paying member but