Hello, i can't enable MFA

ChatGPT Bugs
1

Hello, when i try to enable MFA, it said
{
"detail": "{\n "error": {\n "message": "Invalid URL (POST /api/mfa/service/activate_enrollment)",\n "type": "invalid_request_error",\n "param": null,\n "code": null\n }\n}"
}

2

I have the same problem, and so does the mobile app

3

Thanks for reporting this, @tranhongnhung. Also appreciate the confirmation from @wetor that you're seeing the same issue.

I can see why this is frustrating. To help the team investigate, could each of you please open a support ticket and include a HAR file recording while you replicate the MFA enablement issue?

Once you've created the ticket, please drop the case ID here in the thread so we can link everything together and investigate further.

Thanks!

-Mark G.

4

Hello Mark, this is my support case number: 10987292

5

Thanks for sharing the case ID, @tranhongnhung. I can see your case is already with our support team. I'll keep an eye on its progress and step in if any additional assistance is needed. Thanks for your patience while the team works through it.

-Mark G.

6

Trying to register WhatsApp or AuthApp as MFA results in a POST to /backend-api/accounts/mfa/user/activate_enrollment using ChatGPT Frontend Web App, but the API responds with a 404 and a text saying “the api request route doesn’t exists”.

URL: …/backend-api/accounts/mfa/user/activate_enrollment

So adding MFA is impossible, which is necessary to for example connectors…!

7

Thanks for reporting this and to everyone who shared details.

This issue has now been resolved. If you're still running into it, please try setting up MFA again using a newly generated QR code and the latest verification code from your authenticator app.

If the problem continues after that, let us know what you're seeing and someone can take a closer look.

-Mark G.