I have never had access to the GPT store despite it currently being 2 weeks post-rollout. Others have commented on older threads from the day of the rollout as well as a few newer posts being made more recently, but they don’t provide much clarity on the issue we are experiencing. I wanted to make this thread complete with thorough background information and several tags included to be hopefully eye-catching to both the staff side of OpenAI as well as the frustrated user side of the fence.
First, let me detail the things I’ve tried already: Logging out and back in, clearing cache, trying to access the store page through an external link, and waiting for the issue to resolve itself. People with the same issue CAN see the “Explore” tab on the sidebar that should access the storefront, but instead of showing the store it shows the old custom GPT explore page. On that page we see the user’s personal GPTs along with the GPTs created by OpenAI. There isn’t any option to access a separate page to find custom GPTs on this “Explore” tab.
I am subscribed to Plus, and have been since the summer. I do have plugins enabled in my beta settings, chat history training enabled in data controls, and my name enabled on the builder profile settings tab. The few other togglable options in the settings are toggled off. Not sure if that would be relevant or not, but just covering all the bases.
The only step I haven’t taken yet is creating a help request for the issue because I assumed it would be fixed within 14 days of the rollout, but I will do that after this is posted. I apologize if this post would be better served just being submitted as a support ticket, but I wanted others experiencing the same frustrating issue to know that it isn’t their fault.