GPt cat completely broken

For several days now, the instructions have no longer been respected. It has become impossible.
By only putting one instruction line, I have to use 5 to 6 messages for this to be respected.

Which triggers the blocking of 40 messages quickly. And all this because GPT is very bad.

When will this be readdressed? Is it normal to charge for such a shameful service?

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Is a refund expected for letting GPT run for so long without doing anything, while recovering money from people who paid for a working version?