Got charged for GPT Plus but haven't been granted access to for more than a week, did it happen to anyone else recently?

A week ago when my card got filled it was billed by GPT Plus subscription. However, I have not been granted access to the services. Upon contacting me, they tried to resolve asking me for few clarification but suddenly stopped replying and now ghosted me for days. I am wondering if that has happened to anyone recently. Very disappointed, since I have been a very active user right from the beginning.