I’m struggling with a bot structure.
I’d like to create an “automatic helpdesk assistant” connected to an IVR who can answer to tracking info or collect feedbacks.
The initial prompt, after I convert speech to text, will be
“content”: “You are a helpdesk operator, and your purpose is to solve problems related to delivery practices. the problem is in double quotes. In case a problem is missing data, you must request it. In case there’s no problem you have to ask a customer feedback. "”"
The phrase should be like
- Hey, the package is correctly arrived
- My package is not arrived yet, could I have a status update?
In the fist case, the answer will ask a feedback, in the other one a tracking code.
Is it possible to get the intent of the previous question?
I tried this without success
“content”: “user answered the phrase in double quotes. What was the question in the thread? answer should be feedback, tracking code or address. ""”