I am encountering an issue where uploaded files expire quickly, often within a single session. This disrupts my workflow as I rely on analyzing these files for ongoing projects. The process of repeatedly re-uploading documents is highly inconvenient and affects the efficiency of using the platform.
Could you please address the following:
Why do files expire so quickly, and can this duration be extended?
Is there a way to retain file accessibility for an extended period?
Are there any settings or subscriptions that could resolve this limitation?
and where is the “help center mail” or “Submit a request”.
Files uploaded are deleted within a duration that varies based on your plan. After that point, files are deleted and will need to be re-uploaded to re-engage.
However, no specific time (in minutes) is given for when files are deleted.
From my experience, files are generally deleted between 15-30 minutes. But how the system determines the exact deletion time isn’t clearly explained.
For more information, you can check out File Uploads FAQ on the help page:
To Submit a request:
1 - Go to ChatGPT and log in with the account you want to request a refund for.
2- Go to Help Center and select the Chat widget icon.
to the community!
