Files doesnt come "through" when using PC, but when switch to iphone, it comes through?

Hey guys! I hope you all are chill for 2025.

When I upload a file to my chatgp4 4o through my computer (using google chrome), it says that the file didnt come through. I then switch to my iphone, aand asks it to read again, and suddenly it can find the file and read it. I have tried multiple times and the result is the same (figure). The reason I do this post is to ask if you guys are experiencing anything simillar? First time this is happening for me. Weird!

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Welcome to the forum, did you try to tell it a 2nd time to check file on PC. It knew it was a file so it was uploaded, you should just say”check uploaded documents again”

It may be a lag on ChatGPT where it forgets the upload on the pc like a hiccup. It should be able to read it on same machine with 2nd prompt.

5g may be faster than your internet

Hi @JustAChillGuy :wave:
Welcome :people_hugging: to the community!

Till today, I witnessed many kind of problems on web app on browsers because of browser extentions, plugins, scripts, cache, cookies, VPN, and so on. When you clean your browser, or turn off VPN, switch to another browser, they generally solve the problem. But it may vary. Or hallucination.

I saw problems on mobile apps very rare.

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Hi. Thanks for trying to help :-). Here is my result. This is a new conversation, same file tho! Model is chatGPT 4o.

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Weird I’ll try to,recreate

I will try this out! Thank you :slight_smile:

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On my end web version works

@phyde1001 can you recreate on PC I don’t own one :rabbit::infinity::four_leaf_clover::heart:

I wish you luck sorry I could not be more help :infinity::four_leaf_clover:

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Im new to this forum. I dont know how to ping mitchell and polepole at the same time haha. But I tried using chatgot4o-mini. It could read the file? :open_mouth: Here is a picture.

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It’s extremely weird. We’re going to try to recreate it on our end. I tagged a friend who uses PC but he is in a different time zone. Other developers will help as well. We are all users, for the most part. It is a great community and a wonderful rabbit hole :rabbit::hole:

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I love it. Thank you so much for trying to help. What a great community this is :people_hugging:.

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There is no problem on my end.

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No PDF issue here on PC on Chrome…

Try restarting computer/browser

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Hi Phyde! Sadly that didnt work either.

This is a weird issue haha. Maybe time will fix it. They do say time heal :laughing:

Im going offline now but once I wake up Ill get back to this and see if there are anymore possible solutions I can try. Thanks everyone :blush:

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It may well work in the morning, likely a temporary issue, I have similar things happen occasionally :crossed_fingers:

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Have you tried clearing memory?
And then clear browser cache

Hello. I have and its still not working. However I did try with a new chatgpt account and it worked?

But I want this to work with my main account which I have chatgpt plus on

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Should I contact the support team for this kind of issue? Nothing seem to help me :frowning:

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Certainly you could, you can contact them here: https://help.openai.com.

I am using ChatGPT Plus also so it’s not a generic issue with this.

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