Files disappear, and downloading generated documents does not work

ChatGPT Bugs
1

Hello everyone,

I use ChatGPT directly on OpenAI (not via API) and regularly work with uploaded files. My workflow is as follows:

  1. I upload an H5P file. (CoursePresentation)
  2. The file is extracted and analyzed.
  3. A Word document (DOCX) is generated, which I want to download.

The problem:

  • After some time or a reset of the environment, all uploaded files and generated documents disappear (both the H5P file and the DOCX).
  • The download link for the generated Word document does not work at all. As soon as the document is created, I cannot download it because the file no longer exists or cannot be found.
  • This forces me to re-upload the file and restart the process from scratch every time. But NO Download Link is generated!

My questions:

  1. Is it normal that files get deleted after a reset?
  2. Why does file downloading no longer work?
  3. Is there a way to store files persistently so I don’t have to restart every time?
  4. What is the recommended way to prevent losing my work?

Thanks for your help! :blush:

2

Hello!

You can find a related discussion here:

Frequent File Expiration Issue

I recently tried another test by creating a PDF file in ChatGPT. I accessed it every 5 minutes, but after 30 minutes, it was gone.

3

Always same …
“The execution environment has been reset again, causing all files to be lost. Please upload the H5P file again so that I can process it.” Frustrating…