Works for me now. Big thanks to the development team that fixed it.
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Started working again for me the day after I posted my first comment.
Not getting email I followed all the suggested steps but had no success. can someone help me to get the data exported, please? I really appreciate it. Thanks!!
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vs0
29
I have the same problem. I also tried all suggested steps but had no success. Can anyone help, please? Thanks in advance!
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I am receiving the email, but after clicking on Download option the page doesn’t load.
It shows some site error
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This worked in the past but not anymore. Ive tried almost daily for the last month but no email is received.
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In my case, Data export does not work at all. What should I do?
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Similar - Last success was June 3.
Unrelated but significant: I received a “features” update email from OpenAI on June 13
June 2023 - Same here - exporting chatgpt conversations to my email worked perfectly for months, emailing the data within seconds of export. Now it no longer works at all - I tried logging out and back in, clearing browser cache and toggling chat history switch. I’ve had to resort to cut and paste.
Tip: To copy conversations into a document without the formatting and frames –
COPY - ctrl + C
PASTE - Press these 4 keys simultaneously - ctrl + shift + alt + V
UPDATE 6/28 - EXPORT NOW WORKING
I got the same error- apparently it has got to do with the firewall and your network settings. I changed my network to mobile data and downloaded the chat archive.
I have tried everything - for going on 5 months now. OpenAI customer support fails to reply - they’re incompetent and cannot help anyway. This is starting to become an issue. If it’s not fixed at the 5 month marker here in a week - shutting this down and cancelling the account. When you cut-off money supplies to OpenAI, they’ll start doing something and take everyone seriously.
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I had this problem (I had a lot of historical data), and for me it worked after I deleted a bunch of them. I’m not sure if it was the number, or a specific response, but it worked after clearing out some old ones.
bp
38
Are y’all currently able to export your chat history? My requests haven’t yielded an email for several months now…
Update: I was finally able to get an export near the end of October.
What is the status of this? This bug has been open for about 5 months.
SONG
40
Just tried today.
NOT WORKING!
Appreciate OpenAI’s work, but…
I too have this confounding issue with OpenAI and their support staff.
Using Chromes Developer Tools; I can see that my request is “queued”. At that point the whole transaction is outside of my influence on what happens next; which I suspect that it would… (simplified)
- Convert existing prompts
- Package and (.zip) the converted prompts
- Send email…
If the (.zip) is not staged for pick-up; I wouldn’t think that an email would ever be created.
Note: I run a plain old Gmail account; so their request for me to clean-up my computer is not-a-thing. (Also note: I have already downloaded prior (.zips) w/o:issue)
All:N:All: My next step is to follow @scottjlawson steps… I suspect that the issue is caused by new overlapping_functionality introduced by OpenAI &/Or Size_Of_X.
I am not going to relish ctrl+c/p 280’ish Sidebar Prompts (which sucks to even think about)
nptacek
43
In the exact same boat, and also facing downloading a bunch of conversations manually at this point.
My exports were getting sizable before dalle3 came out, so now I’m sure it’s ballooned in size and this is where the problem lies. That being said, it feels like this is a backend issue that needs to be fixed immediately – my ChatGPT backups are now over a week out of date and considering how much I use this platform it’s critical that I be able to export my data in a timely manner.
I’ve reached out via the website support chat, on twitter, and know I’m not the only one encountering this issue. Genuinely would appreciate it if a staff member could take a look at the server logs and see what’s going on with the backend side of things 'cause that’s definitely where the problem is occuring.
Thinking on the issue (not really being realistic for U&I).
Find and remove prompts that carry plugins or extended functionality.
At this point it is a “hypothetical” though & but, it might pay dirt.
I am currently creating 300+Page(s) G-Docs…
The other thing about the support-staff is the brush-off and false leads they provide.
Clearly clicking the button to d/l DataExport on OpenAI UI has nothing to do with customers cookies on their own computer, VPN also (I would assume); If you can auth to OpenAI and click OpenAI button to d/l then you should be good to go and wait for the email to arrive… but yea-nope…
The email just carries a link to download the (.zip) and not the d/l itself (aka: attached to the email)
(4thoseNotIntheKnow)
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