# Error: Something went wrong. If this issue persists please contact us through our help center at help.openai.com **URL:** \ **Category:** ChatGPT\ **Created:** [May 10, 2023, 6:08am UTC](https://community.openai.com/t/error-something-went-wrong-if-this-issue-persists-please-contact-us-through-our-help-center-at-help-openai-com/200411 "2023-05-10T06:08:55Z")\ **Posts on this page:** 9\ **Page:** 3
**Author:** ![fsotomayor](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/fsotomayor/32/194759_2.png) [@fsotomayor](https://community.openai.com/u/fsotomayor)\ **Post date:** [September 8, 2023, 3:49am UTC](https://community.openai.com/t/error-something-went-wrong-if-this-issue-persists-please-contact-us-through-our-help-center-at-help-openai-com/200411/47 "2023-09-08T03:49:04Z")
Tenía el mismo problema y la solución que yo encontré fue la siguiente: 1. Restablecer por defecto la configuración del navegador “Brave”, “Opera”, chrome, o el que tu utilizas. 2. permitir la página de “chat openai com” cookies, scripts, etc. En resumen poner en lista blanca a esta página en la configuración del navegador. 3. IMPORTANTE poner en lista blanca la página “chat openai com” en tu antivirus. 4. Verificar que no estés navegando a través de una VPN. Y con eso me funcionó Suerte. ---
**Author:** ![tauym209](https://avatars.discourse-cdn.com/v4/letter/t/e495f1/32.png) [@tauym209](https://community.openai.com/u/tauym209)\ **Post date:** [September 10, 2023, 7:49pm UTC](https://community.openai.com/t/error-something-went-wrong-if-this-issue-persists-please-contact-us-through-our-help-center-at-help-openai-com/200411/48 "2023-09-10T19:49:37Z")
“Guys, if you have NordVPN just disable the WebProtection in Threat Protection.” Many thanks dude!! helps a lot!! ---
**Author:** ![igmuska](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/igmuska/32/199506_2.png) [@igmuska](https://community.openai.com/u/igmuska)\ **Post date:** [September 15, 2023, 2:19am UTC](https://community.openai.com/t/error-something-went-wrong-if-this-issue-persists-please-contact-us-through-our-help-center-at-help-openai-com/200411/49 "2023-09-15T02:19:06Z")
I am like why should I turn off NordVPN unless they want to spy on me using another browser on someone’s else computer hahahahahaa Turn off Web Protection in NordVPN, that is like telling children Santa isn’t real and ruining Christmas ---
**Author:** ![robert.rippee](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/robert.rippee/32/202307_2.png) [@robert.rippee](https://community.openai.com/u/robert.rippee)\ **Post date:** [September 19, 2023, 2:48pm UTC](https://community.openai.com/t/error-something-went-wrong-if-this-issue-persists-please-contact-us-through-our-help-center-at-help-openai-com/200411/50 "2023-09-19T14:48:32Z")
I logged out of Nord VPN and the issue disappeared. ---
**Author:** ![dimz1305](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/dimz1305/32/216875_2.png) [@dimz1305](https://community.openai.com/u/dimz1305)\ **Post date:** [October 10, 2023, 9:03am UTC](https://community.openai.com/t/error-something-went-wrong-if-this-issue-persists-please-contact-us-through-our-help-center-at-help-openai-com/200411/51 "2023-10-10T09:03:56Z")
I change my network with the one without VPN (using my phone carrier network), and it works. ---
**Author:** ![centralcryptotraders](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/centralcryptotraders/32/220129_2.png) [@centralcryptotraders](https://community.openai.com/u/centralcryptotraders)\ **Post date:** [October 15, 2023, 5:40am UTC](https://community.openai.com/t/error-something-went-wrong-if-this-issue-persists-please-contact-us-through-our-help-center-at-help-openai-com/200411/52 "2023-10-15T05:40:12Z")
NOTHING seems to work here. I try with 3 Browsers (Brave, Chrome and Edge) with clean cookies and History, incognito mode, uninstall anti virus (AVG Internet security), no VPN installed, tryed login with 3 different emails and even I tryed with another computer in the same network… I only know if it is no IP ban because I can access GPT using the Android App on the same network. But on App I can’t use any plugin… The support is useless, they even try to explain something and it is obvious there’s an issue with the product. Don’t know what to do anymore… ---
**Author:** ![centralcryptotraders](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/centralcryptotraders/32/220129_2.png) [@centralcryptotraders](https://community.openai.com/u/centralcryptotraders)\ **Post date:** [October 15, 2023, 5:44am UTC](https://community.openai.com/t/error-something-went-wrong-if-this-issue-persists-please-contact-us-through-our-help-center-at-help-openai-com/200411/53 "2023-10-15T05:44:20Z")
reading your answer I connect my computer using my mobile hotspot with 4g network AND IT WORKs using Brave Browser ! So the problem could be the WiFi connection??? Some kind of block by the provider? ---
**Author:** ![Markus\_p](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/markus_p/32/223110_2.png) [@Markus\_p](https://community.openai.com/u/Markus_p)\ **Post date:** [October 19, 2023, 6:36pm UTC](https://community.openai.com/t/error-something-went-wrong-if-this-issue-persists-please-contact-us-through-our-help-center-at-help-openai-com/200411/54 "2023-10-19T18:36:52Z")
Thank you so much! WORKS fine now ---
**Author:** ![EricGT](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/ericgt/32/20571_2.png) [@EricGT](https://community.openai.com/u/EricGT)\ **Post date:** [December 2, 2023, 10:30am UTC](https://community.openai.com/t/error-something-went-wrong-if-this-issue-persists-please-contact-us-through-our-help-center-at-help-openai-com/200411/55 "2023-12-02T10:30:51Z")
Summary created by AI. The users are discussing a persistent error message “[help.openai.com](http://help.openai.com/)” while working on specific browsers and devices. [Varun81](https://community.openai.com/t/-/200411/1) initiates the conversation, expressing frustration over the issue that’s been occurring on both Chrome and Edge browsers on his laptop for a couple of months. The issue, however, does not occur on his mobile device. He lists various attempts to resolve the issue, all of which have been unsuccessful. [Ira05](https://community.openai.com/t/-/200411/2) reaffirms the problem, noting that it started occuring a week ago and only affects his laptop; everything operates normally on his MacBook. [Varun81](https://community.openai.com/t/-/200411/3) again comments, suggesting the issue may be browser-related as it has worked in Firefox for him, but not for everyone. [ivanmoesurlawn](https://community.openai.com/t/-/200411/4) discloses a workaround: opening the problematic page in an incognito browser tab. [creativebusinez](https://community.openai.com/t/-/200411/5) identifies the culprit as NordVPN’s “web protection” extension, with the issue only resolving after pausing the service. Despite localizing the problem, adding exceptions for OpenAI URLs to NordVPN’s whitelist did not help. [micko3](https://community.openai.com/t/-/200411/6) voices frustration over the issue which only commenced after upgrading to a ‘Plus’ subscription. They’re craving assistance beyond being directed to a help page that has a one-week delay for responses. [Dasaribannu11111](https://community.openai.com/t/-/200411/16) offers a unique workaround, it involves accessing chatgpt first on mobile and only then on a laptop/desktop. [kevinyulong9](https://community.openai.com/t/-/200411/17) expresses gratitude for the NordVPN workaround hint, pointing out they hadn’t noticed that NordVPN’s web protection remains active even when the VPN is not connected. [fsotomayor](https://community.openai.com/t/-/200411/47) shares steps that solved the issue for them: resetting the default browser settings, allowing cookies/scripts for the site, whitelisting the site on antivirus software, and ensuring not to navigate through a VPN. However, [Supreme](https://community.openai.com/t/-/200411/15) still experiences the problem despite trying all mentioned workarounds and questions if it’s tied to the account. Summarized with AI on Dec 2 2023 AI used: gpt-4-32k [Previous page](https://community.openai.com/t/error-something-went-wrong-if-this-issue-persists-please-contact-us-through-our-help-center-at-help-openai-com/200411.md?page=2)