# Email about verifying my age

**URL:** <https://community.openai.com/t/email-about-verifying-my-age/885357>\
**Category:** Bugs\
**Created:** [July 29, 2024, 8:51am UTC](https://community.openai.com/t/email-about-verifying-my-age/885357 "2024-07-29T08:51:54Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![amministrazione6](https://avatars.discourse-cdn.com/v4/letter/a/3e96dc/32.png) [@amministrazione6](https://community.openai.com/u/amministrazione6)\
**Post date:** [July 29, 2024, 8:51am UTC](https://community.openai.com/t/email-about-verifying-my-age/885357/1 "2024-07-29T08:51:54Z")

</div>

Yesterday I received an email saying that my account has been deleted because I did not verify my age within 60 days from the subscription due to legal requirements in Italy.

The email was sent from [noreply@tm.openai.com](mailto:noreply@tm.openai.com), my account is still working correctly and I subscribed 5 months ago. Plus, I can’t find any banner or button to click in order to verify my age. What should I do?