Hi, I meet the criteria for an automatic upgrade to Tier 2, as I have spent more than $50 and my account is older than 7 days. However, my account is still stuck at Tier 1. Could you please assist me with upgrading? Kind regards,

Hi @vlkn , Welcome to the OpenAI community! The best way to reach for account-related help is by contacting the OpenAI team directly via Help Center: https://help.openai.com/

Hi @Innovatix , thanks for your reply, but when i visit https://help.openai.com I only can chat with a bot or read documentation. How can I contact the OpenAI team directly?

Another user, @polepole , posted a write-up how to contact support today. [image] Upgraded subscription payment ChatGPT To Submit a request: 1 - Go to ChatGPT and log in with the account you want to request a refund for. 2- Go to Help Center and select the C…

Hi, I’m still talking to a bot: [image] How can I talk to someone directly?

A tier upgrade doesn’t happen automatically after the passage of time. It is recalculated upon further purchases of credits (which do not need to be large).

THANK YOU!!! (And can confirmed it worked. From Tier 1 to 3. =) )

Does not upgrade to tier 2

API

kinsplustechnology March 9, 2025, 4:47pm 8

You need to pay $50…once the deduction is made, you will be upgraded automatically

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Does not upgrade to tier 2

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