Please dont be another Google and send the best parts of your services to live on a farm outside town. If it isn’t a legal hindrance that resulted in the removal of the only truly human-adjacent voice on offer, the least you could do is explain such a decision to your paying customers.
We may not all have VC money to become major shareholders, but it would be nice to be treated like we exist. Maybe throw us plebs a bone every once in a while and let us know why you decided to change a major reason many of us decided to start paying you at all.