Disappearing Documents in the Knowledge Base

Hello Support Team,

We are using the Team version of ChatGPT with two users. As the admin, I regularly upload PDF and Word documents to the knowledge base – a total of about 12 to 14 documents.

However, we have noticed that documents keep disappearing – sometimes every few days, and sometimes even multiple times a day.

Could you please let me know what might be causing this issue?

Thank you in advance for your support!

Best regards,

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