Difficulty Saving Multiple Documents in Custom GPT and Seeking Better Support

I am reaching out to express a concern regarding the GPT+ service. Despite my subscription to GPT+, which is intended to enable the creation of a custom agent with knowledge base integration, I am encountering an issue when attempting to upload more than one or two documents. The process does not seem to save correctly.

Moreover, I have made several attempts to resolve this through customer support channels, including sending emails, initiating discussion threads, and spending time with the OpenAI help messenger. Unfortunately, the assistance I have received so far has not met my expectations.

Returning to the issue at hand, whenever I upload multiple files to the knowledge base, I notice a prompt stating “Unpublished changes” next to the “Update” button. However, clicking ‘Update’ results in an error after a short period. Could you please assist me in resolving this matter?

Complete ERRORS:
POST https://chat.openai.com/backend-api/gizmos/g-OomG4aEuK/promote 504 (Gateway Timeout)
(anonymous) @ _app-59062ff8600c17d5.js:32
ea @ _app-59062ff8600c17d5.js:32
(anonymous) @ _app-59062ff8600c17d5.js:32
c @ main-6da2aad3a6c32aae.js:1
u._invoke @ main-6da2aad3a6c32aae.js:1
e. @ main-6da2aad3a6c32aae.js:1
ei @ _app-59062ff8600c17d5.js:74
ec @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:32
et @ _app-59062ff8600c17d5.js:32
(anonymous) @ _app-59062ff8600c17d5.js:32
c @ main-6da2aad3a6c32aae.js:1
u._invoke @ main-6da2aad3a6c32aae.js:1
e. @ main-6da2aad3a6c32aae.js:1
ei @ _app-59062ff8600c17d5.js:74
ec @ _app-59062ff8600c17d5.js:74
Promise.then (async)
ei @ _app-59062ff8600c17d5.js:74
ec @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:32
(anonymous) @ _app-59062ff8600c17d5.js:32
c @ main-6da2aad3a6c32aae.js:1
u._invoke @ main-6da2aad3a6c32aae.js:1
e. @ main-6da2aad3a6c32aae.js:1
ei @ _app-59062ff8600c17d5.js:74
ec @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:32
value @ _app-59062ff8600c17d5.js:32
(anonymous) @ _app-59062ff8600c17d5.js:32
c @ main-6da2aad3a6c32aae.js:1
u._invoke @ main-6da2aad3a6c32aae.js:1
e. @ main-6da2aad3a6c32aae.js:1
ei @ _app-59062ff8600c17d5.js:74
ec @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:32
fn @ app-59062ff8600c17d5.js:66
e
@ _app-59062ff8600c17d5.js:66
ep @ _app-59062ff8600c17d5.js:66
et @ _app-59062ff8600c17d5.js:66
execute @ _app-59062ff8600c17d5.js:66
await in execute (async)
mutate @ _app-59062ff8600c17d5.js:66
(anonymous) @ 1992-fe02875e811c3a3e.js:1
c @ main-6da2aad3a6c32aae.js:1
u._invoke @ main-6da2aad3a6c32aae.js:1
e. @ main-6da2aad3a6c32aae.js:1
ei @ _app-59062ff8600c17d5.js:74
ec @ _app-59062ff8600c17d5.js:74
Promise.then (async)
ei @ _app-59062ff8600c17d5.js:74
ec @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:74
ey @ 1992-fe02875e811c3a3e.js:1
(anonymous) @ 1992-fe02875e811c3a3e.js:1
c @ main-6da2aad3a6c32aae.js:1
u._invoke @ main-6da2aad3a6c32aae.js:1
e. @ main-6da2aad3a6c32aae.js:1
ei @ _app-59062ff8600c17d5.js:74
ec @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:74
children.promoteGizmo @ 1992-fe02875e811c3a3e.js:1
(anonymous) @ 1992-fe02875e811c3a3e.js:1
c @ main-6da2aad3a6c32aae.js:1
u._invoke @ main-6da2aad3a6c32aae.js:1
e. @ main-6da2aad3a6c32aae.js:1
ei @ _app-59062ff8600c17d5.js:74
ec @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:74
eU @ framework-31ffa51d236da229.js:9
eH @ framework-31ffa51d236da229.js:9
(anonymous) @ framework-31ffa51d236da229.js:9
re @ framework-31ffa51d236da229.js:9
rn @ framework-31ffa51d236da229.js:9
(anonymous) @ framework-31ffa51d236da229.js:9
oP @ framework-31ffa51d236da229.js:9
eF @ framework-31ffa51d236da229.js:9
ro @ framework-31ffa51d236da229.js:9
nU @ framework-31ffa51d236da229.js:9
nD @ framework-31ffa51d236da229.js:9
_app-59062ff8600c17d5.js:32 Failed to parse error response SyntaxError: Unexpected token ‘<’, “
<”… is not valid JSON
ez. @ _app-59062ff8600c17d5.js:32
(anonymous) @ _app-59062ff8600c17d5.js:32
c @ main-6da2aad3a6c32aae.js:1
u._invoke @ main-6da2aad3a6c32aae.js:1
e. @ main-6da2aad3a6c32aae.js:1
ei @ _app-59062ff8600c17d5.js:74
ed @ _app-59062ff8600c17d5.js:74
Promise.then (async)
ei @ _app-59062ff8600c17d5.js:74
ec @ _app-59062ff8600c17d5.js:74
Promise.then (async)
ei @ _app-59062ff8600c17d5.js:74
ec @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:32
et @ _app-59062ff8600c17d5.js:32
(anonymous) @ _app-59062ff8600c17d5.js:32
c @ main-6da2aad3a6c32aae.js:1
u._invoke @ main-6da2aad3a6c32aae.js:1
e. @ main-6da2aad3a6c32aae.js:1
ei @ _app-59062ff8600c17d5.js:74
ec @ _app-59062ff8600c17d5.js:74
Promise.then (async)
ei @ _app-59062ff8600c17d5.js:74
ec @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:32
(anonymous) @ _app-59062ff8600c17d5.js:32
c @ main-6da2aad3a6c32aae.js:1
u._invoke @ main-6da2aad3a6c32aae.js:1
e. @ main-6da2aad3a6c32aae.js:1
ei @ _app-59062ff8600c17d5.js:74
ec @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:32
value @ _app-59062ff8600c17d5.js:32
(anonymous) @ _app-59062ff8600c17d5.js:32
c @ main-6da2aad3a6c32aae.js:1
u._invoke @ main-6da2aad3a6c32aae.js:1
e. @ main-6da2aad3a6c32aae.js:1
ei @ _app-59062ff8600c17d5.js:74
ec @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:32
fn @ app-59062ff8600c17d5.js:66
e
@ _app-59062ff8600c17d5.js:66
ep @ _app-59062ff8600c17d5.js:66
et @ _app-59062ff8600c17d5.js:66
execute @ _app-59062ff8600c17d5.js:66
await in execute (async)
mutate @ _app-59062ff8600c17d5.js:66
(anonymous) @ 1992-fe02875e811c3a3e.js:1
c @ main-6da2aad3a6c32aae.js:1
u._invoke @ main-6da2aad3a6c32aae.js:1
e. @ main-6da2aad3a6c32aae.js:1
ei @ _app-59062ff8600c17d5.js:74
ec @ _app-59062ff8600c17d5.js:74
Promise.then (async)
ei @ _app-59062ff8600c17d5.js:74
ec @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:74
ey @ 1992-fe02875e811c3a3e.js:1
(anonymous) @ 1992-fe02875e811c3a3e.js:1
c @ main-6da2aad3a6c32aae.js:1
u._invoke @ main-6da2aad3a6c32aae.js:1
e. @ main-6da2aad3a6c32aae.js:1
ei @ _app-59062ff8600c17d5.js:74
ec @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:74
children.promoteGizmo @ 1992-fe02875e811c3a3e.js:1
(anonymous) @ 1992-fe02875e811c3a3e.js:1
c @ main-6da2aad3a6c32aae.js:1
u._invoke @ main-6da2aad3a6c32aae.js:1
e. @ main-6da2aad3a6c32aae.js:1
ei @ _app-59062ff8600c17d5.js:74
ec @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:74
eU @ framework-31ffa51d236da229.js:9
eH @ framework-31ffa51d236da229.js:9
(anonymous) @ framework-31ffa51d236da229.js:9
re @ framework-31ffa51d236da229.js:9
rn @ framework-31ffa51d236da229.js:9
(anonymous) @ framework-31ffa51d236da229.js:9
oP @ framework-31ffa51d236da229.js:9
eF @ framework-31ffa51d236da229.js:9
ro @ framework-31ffa51d236da229.js:9
nU @ framework-31ffa51d236da229.js:9
nD @ framework-31ffa51d236da229.js:9
_app-59062ff8600c17d5.js:32 FatalServerError: Something went wrong. If this issue persists please contact us through our help center at help.openai.com.
at _app-59062ff8600c17d5.js:32:2512100
at c (main-6da2aad3a6c32aae.js:1:107161)
at u._invoke (main-6da2aad3a6c32aae.js:1:106941)
at e. [as throw] (main-6da2aad3a6c32aae.js:1:107564)
at ei (_app-59062ff8600c17d5.js:74:122284)
at ed (_app-59062ff8600c17d5.js:74:122543)
ez. @ _app-59062ff8600c17d5.js:32
(anonymous) @ 1992-fe02875e811c3a3e.js:1
c @ main-6da2aad3a6c32aae.js:1
u._invoke @ main-6da2aad3a6c32aae.js:1
e. @ main-6da2aad3a6c32aae.js:1
ei @ _app-59062ff8600c17d5.js:74
ed @ _app-59062ff8600c17d5.js:74
Promise.then (async)
ei @ _app-59062ff8600c17d5.js:74
ec @ _app-59062ff8600c17d5.js:74
Promise.then (async)
ei @ _app-59062ff8600c17d5.js:74
ec @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:74
ey @ 1992-fe02875e811c3a3e.js:1
(anonymous) @ 1992-fe02875e811c3a3e.js:1
c @ main-6da2aad3a6c32aae.js:1
u._invoke @ main-6da2aad3a6c32aae.js:1
e. @ main-6da2aad3a6c32aae.js:1
ei @ _app-59062ff8600c17d5.js:74
ec @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:74
children.promoteGizmo @ 1992-fe02875e811c3a3e.js:1
(anonymous) @ 1992-fe02875e811c3a3e.js:1
c @ main-6da2aad3a6c32aae.js:1
u._invoke @ main-6da2aad3a6c32aae.js:1
e. @ main-6da2aad3a6c32aae.js:1
ei @ _app-59062ff8600c17d5.js:74
ec @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:74
(anonymous) @ _app-59062ff8600c17d5.js:74
eU @ framework-31ffa51d236da229.js:9
eH @ framework-31ffa51d236da229.js:9
(anonymous) @ framework-31ffa51d236da229.js:9
re @ framework-31ffa51d236da229.js:9
rn @ framework-31ffa51d236da229.js:9
(anonymous) @ framework-31ffa51d236da229.js:9
oP @ framework-31ffa51d236da229.js:9
eF @ framework-31ffa51d236da229.js:9
ro @ framework-31ffa51d236da229.js:9
nU @ framework-31ffa51d236da229.js:9
nD @ framework-31ffa51d236da229.js:9

@logankilpatrick Hi please can you somehow help please?