Despite the successful payment, the account upgrade has not been processed for ChatGPT

ChatGPT
1

I have been a ChatGPT Plus user since February 22, 2023. Last week, I repaid my subscription fee but my account was downgraded to a free tier account. Despite successfully making another payment, my account remains on the free tier, resulting in a loss of $40 over the past few days without any benefits. Unfortunately, the support team has been unresponsive.

Here is a record of my subscription payments:

  • February 22, 2023: $20.00 (Paid)
  • March 22, 2023: $20.00 (Past due ChatGPT Plus Subscription)
  • March 30, 2023: $20.00 (Paid ChatGPT Plus Subscription)
  • April 1, 2023: $20.00 (Failed ChatGPT Plus Subscription)
  • April 2, 2023: $20.00 (Paid ChatGPT Plus Subscription)
2

I have the same issue here. Do you get any solution?

1 Like
3

I have also noticed a declined payment (after two successful ones in the last months), followed by being kicked out of the premium tier. I will try to contact support before upgrading again to avoid paying for nothing.
I am using a Revolut card and the declination was on the same day as the payment, so I guess they refused to get the money for some reason.

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4

Renewed ChatGPT Plus but still getting the free version. Plus version appeared briefly but reverted back to free.

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5

Upon reaching out to the support team, the problem was successfully resolved, and a refund was issued to me.