DESKTOP app Chatgpt shows ERROR - HELP please

ChatGPT Bugs
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1

Hello,

I am having a persistent issue 5 days with the ChatGPT desktop application (Work and Codex) on Windows 11.

When I open the app, it only shows the message:

“Oops, an error occurred”

with the buttons “Update ChatGPT” and “Try again.”

The app received and installed a new update today, but unfortunately the issue is still exactly the same.

I have already tried:

  • restarting the computer,
  • repairing and resetting the application in Windows settings,
  • uninstalling and reinstalling the application,
  • testing two different internet connections,
  • disabling VPN and checking the firewall,
  • installing all available Windows updates.

ChatGPT works normally in my web browser, so the problem only affects the Windows desktop application. Please help me. Thank youu :////

2

Thanks for flagging this @stitch4

Since this issue requires account-level investigation, could you please open a support ticket if you haven't already? Once you've done that, feel free to share the support ticket ID here, and I'll be happy to take a closer look.

Thanks!

~ Smith

3

I’m really clueless, I’ve tried everything.. and just when I need it :// thanks a lot for the help. here it is: Case Number: 12706493

5

Thanks for your patience @stitch4

I checked the Support case and can confirm that our team is actively working on it and has requested some additional information from you.

Please continue troubleshooting with the team directly through the Support ticket. Hopefully we can get this resolved for you soon.

Thanks!

~ Smith