Deactivated Enterprise Account - Cannot Reactivate!

ChatGPT Support
1

I am the workspace Owner (Bob Kulstad, CFO at Team Horner) and my company workspace “Team Horner - ChatGPT” has been deactivated due to a billing issue.

When I attempt to reactivate:

  • I get the orange banner: “The payments page encountered an error. Please try again…”
  • The reactivation flow crashes with the known DeactivatedWorkspaceModal issue (blank/error screen, 402 responses).
  • I have tried: multiple browsers, full incognito/private mode, cache clear, different devices — same result.

I am ready and able to pay the new subscription immediately to reactivate and restore full team access + chat history.

This is blocking our entire company usage. Would greatly appreciate escalation to the billing/reactivation specialist team for a manual fix or direct Stripe link.

Case ID: 10152828
Workspace: Team Horner - ChatGPT
Screenshots attached.

Screenshot 2026-06-17 114835
Screenshot 2026-06-17 1148352959×1087 121 KB

2

Thanks for providing the case ID and all the additional information, @BKulstad.

I'll be taking over this case from here. To avoid duplicate follow-ups and keep everything in one place, I'll go ahead and close this forum post.

I'll review the details and continue the conversation with you directly via email with any updates or next steps.

-Mark G.