Data export not visible and privacy.chatgpt.com keeps cancelling my DL reqs

ChatGPT Bugs
1

Hi everyone.
I’m having two issues:

  1. I no longer see the ability to download my data under settings/data controls/ - the export data option is missing.
  2. When I attempt to DL my data via making a privacy request…:
    1. I visit the privacy site on openai
    2. make a privacy request
    3. select Download my data
    4. log into my account
    5. select my country of origin
    6. place request

My request gets cancelled within a day. It has cancelled 3 of my DL requests in a row…

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Am I missing something here?

2

Hey @F0rkster, I can see how frustrating that is, especially when the request just keeps getting cancelled with no clear reason.

Quick heads up on how this works today:

  • The Privacy Portal doesn’t apply to business accounts (Enterprise, Business, Edu, API)
  • If your ChatGPT account is tied to a company or org, they manage that data, not OpenAI
  • In that case, requests like exports need to go through your org’s admin

If that doesn’t sound like your setup (just a regular personal account), then this isn’t expected. Best next step is to reach out via help.openai.com so the team can check what’s blocking the request on the backend.

-Mark G.