# Dashboard usage vs Prompt response usage not matching

**URL:** <https://community.openai.com/t/dashboard-usage-vs-prompt-response-usage-not-matching/1078218>\
**Category:** API\
**Tags:** api-usage, cost, prompt-caching\
**Created:** [January 2, 2025, 2:47pm UTC](https://community.openai.com/t/dashboard-usage-vs-prompt-response-usage-not-matching/1078218 "2025-01-02T14:47:58Z")\
**Posts on this page:** 1\
**Showing post:** 13

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**Author:** ![VeitB](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/veitb/32/712987_2.png) [@VeitB](https://community.openai.com/u/VeitB)\
**Post date:** [January 9, 2025, 11:06am UTC](https://community.openai.com/t/dashboard-usage-vs-prompt-response-usage-not-matching/1078218/13 "2025-01-09T11:06:42Z")

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Here is a post from another user who received a response from support stating that OpenAI is investigating the issue of overcharging:

> [@4o input not being cached](https://community.openai.com/t/4o-input-not-being-cached/1063715/34):
>
> Support confirmed that the caching issue is fixed. They’re also looking into any potential overcharges, so past billing concerns might get resolved too.

I will now close this topic. Please continue the conversation in the thread linked above. This will help maintain a clear overview of how the situation is progressing.

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_[View the full topic](https://community.openai.com/t/dashboard-usage-vs-prompt-response-usage-not-matching/1078218)._