Cyber Verification Unavailable

ChatGPT Bugs
1

After first doing the verification, I received no email regarding my status, only upon opening the website again I saw:

“Your identity couldn’t be verified or your account is ineligible at this time. If you think this is a mistake, please contact support.”

Clicking the “Re-start verification” button doesnt work, gets me this:

“We couldn’t start verification. You may not be eligible for this verification flow right now. Please try again later, or contact support if you think this is a mistake.”

Via the support chat bot I attempted multiple times to verify, each time after submission I haven’t received any updates.

I literally have no clue as what to do next.

2

Hey legitu, welcome to the forum!

That's indeed frustrating. Could you share the case number so I can take a look and see what can be done?

Also, I'd like to check whether anyone else here is experiencing the same issue.

Avinash

3

Hi, thanks for the reply, case number: 13074146

4

Hi there, I’m experiencing the same issue. However I don’t have a case number as support bot didn’t provide me with such:

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5

It’s been some time, still couldn’t proceed with verification. </3

6

Case Number: 13389380

here’s my case number, please look into this as well. I am facing the same issue as well.

7

Sorry this has been frustrating. Please continue in your existing Support case with the exact error, browser/device and when it happened so the team can distinguish a technical issue from an eligibility decision. Current guidance is here: https://help.openai.com/en/articles/20001259. We can’t promise a verification outcome.