# Custom GPT not accessible to FREE accounts ?! **URL:** \ **Category:** Plugins / Actions builders\ **Tags:** plugin-development, custom-gpt\ **Created:** [July 29, 2024, 1:26pm UTC](https://community.openai.com/t/custom-gpt-not-accessible-to-free-accounts/885718 "2024-07-29T13:26:54Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Socrate](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/socrate/32/146959_2.png) [@Socrate](https://community.openai.com/u/Socrate)\ **Post date:** [July 29, 2024, 1:26pm UTC](https://community.openai.com/t/custom-gpt-not-accessible-to-free-accounts/885718/1 "2024-07-29T13:26:54Z")
Using a shared link, a Free user is asked to upgrade to Plus or Team by chatgpt in order to give access to my custom GPT. ![image](https://us1.discourse-cdn.com/openai1/original/4X/1/6/a/16a7a78b78c1f18deea949034aaa1586314f9691.png) - for a free user logged in chatgpt, this new step is displayed when tried to navigate to the custom GPT’ link. Why that ? The chatgpt allows Free user to access custom GPTs, why is not happens in reality ? Tested from different browsers, environments, cache issues eliminated… no results. Tested including Incognito. ---
**Author:** ![grandell1234](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/grandell1234/32/286916_2.png) [@grandell1234](https://community.openai.com/u/grandell1234)\ **Post date:** [July 29, 2024, 2:00pm UTC](https://community.openai.com/t/custom-gpt-not-accessible-to-free-accounts/885718/2 "2024-07-29T14:00:17Z")
> [@Socrate](#): > > The chatgpt allows Free user to access custom GPTs, why is not happens in reality ? > Tested from different browsers, environments, cache issues eliminated… no results. Tested including Incognito. Yes, but they can’t access Custom GPTs that use DALL-E and they need to be signed in. ---
**Author:** ![Socrate](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/socrate/32/146959_2.png) [@Socrate](https://community.openai.com/u/Socrate)\ **Post date:** [July 29, 2024, 2:04pm UTC](https://community.openai.com/t/custom-gpt-not-accessible-to-free-accounts/885718/3 "2024-07-29T14:04:25Z")
Dall-e is unchecked. ![image](https://us1.discourse-cdn.com/openai1/original/4X/7/5/c/75ca3f42ce847d08b0b2eef813b5f3d72311ce0d.png) Tried also with Web Browsing unchecked. No success. ![image](https://us1.discourse-cdn.com/openai1/original/4X/7/6/6/766222b1573f5ce3f64d2bce8d7edc02ec3e6e86.png) ---
**Author:** ![lily.kumpe](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/lily.kumpe/32/511960_2.png) [@lily.kumpe](https://community.openai.com/u/lily.kumpe)\ **Post date:** [July 30, 2024, 2:38am UTC](https://community.openai.com/t/custom-gpt-not-accessible-to-free-accounts/885718/4 "2024-07-30T02:38:31Z")
Your screen capture says to sign up or log in to chat. I think they still need to sign into their free account to gain access. (?) ---
**Author:** ![Socrate](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/socrate/32/146959_2.png) [@Socrate](https://community.openai.com/u/Socrate)\ **Post date:** [July 30, 2024, 3:26am UTC](https://community.openai.com/t/custom-gpt-not-accessible-to-free-accounts/885718/5 "2024-07-30T03:26:50Z")
Actually, the user is already logged… see the full page printscreen. ![image](https://us1.discourse-cdn.com/openai1/original/4X/7/1/d/71d3a735c37ecb8dae9159461a2ec4be920ba593.png) ---
**Author:** ![Socrate](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/socrate/32/146959_2.png) [@Socrate](https://community.openai.com/u/Socrate)\ **Post date:** [July 31, 2024, 11:35am UTC](https://community.openai.com/t/custom-gpt-not-accessible-to-free-accounts/885718/7 "2024-07-31T11:35:09Z")
You can see below of each custom GPT: ‘Interaction with this GPT is not allowed’ ![Screenshot_20240731_021958_ChatGPT](https://us1.discourse-cdn.com/openai1/original/4X/f/0/a/f0a3539c10eec89b119b65ddf2c4eb4203f624bc.jpeg) ![Screenshot_20240731_022022_ChatGPT](https://us1.discourse-cdn.com/openai1/original/4X/d/3/e/d3e1c030f6c3e9af6b49fabca93e404d22312655.jpeg) ---
**Author:** ![Socrate](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/socrate/32/146959_2.png) [@Socrate](https://community.openai.com/u/Socrate)\ **Post date:** [July 31, 2024, 11:35am UTC](https://community.openai.com/t/custom-gpt-not-accessible-to-free-accounts/885718/8 "2024-07-31T11:35:57Z")
From days, chatgpt support is sleeping deeply… no solution from them! Provided video, screenshots! What’s more to say… a very encouranging way for the developers looking to create GPTs for their customers ! ---
**Author:** ![jr.2509](https://avatars.discourse-cdn.com/v4/letter/j/76d3ee/32.png) [@jr.2509](https://community.openai.com/u/jr.2509)\ **Post date:** [July 31, 2024, 11:44am UTC](https://community.openai.com/t/custom-gpt-not-accessible-to-free-accounts/885718/9 "2024-07-31T11:44:37Z")
OpenAI is transparent about the fact that free accounts come with some constraints as regards custom GPTs: ![image](https://us1.discourse-cdn.com/openai1/original/4X/b/9/8/b9842674d7e948d6185943538f57e92e6aa46ec7.png) As regards the point on DALL-E made above, my interpretation of it is that it does not so much depend on whether you have enabled DALL-E on your end but rather whether the custom GPT itself has that option enabled as part of its configuration. ---
**Author:** ![Socrate](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/socrate/32/146959_2.png) [@Socrate](https://community.openai.com/u/Socrate)\ **Post date:** [July 31, 2024, 12:03pm UTC](https://community.openai.com/t/custom-gpt-not-accessible-to-free-accounts/885718/10 "2024-07-31T12:03:01Z")
I’ve developed the custom GPT… so I already know what’s enabled or not. ---
**Author:** ![jr.2509](https://avatars.discourse-cdn.com/v4/letter/j/76d3ee/32.png) [@jr.2509](https://community.openai.com/u/jr.2509)\ **Post date:** [July 31, 2024, 12:10pm UTC](https://community.openai.com/t/custom-gpt-not-accessible-to-free-accounts/885718/11 "2024-07-31T12:10:12Z")
Apologies for my misunderstanding. I am currently not in a location where I can use ChatGPT without sign-in. But generally speaking, as has been pointed out by another user above, users can still gain free access to your custom GPT if they are signed in. ---
**Author:** ![Socrate](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/socrate/32/146959_2.png) [@Socrate](https://community.openai.com/u/Socrate)\ **Post date:** [July 31, 2024, 3:59pm UTC](https://community.openai.com/t/custom-gpt-not-accessible-to-free-accounts/885718/12 "2024-07-31T15:59:26Z")
The screenshot shows that the user is already logged-in… and, it has been asked for twice to log-in (right side of the screen), and when hits the button the page for upgrade to Plus and Team accounts is displayed. So, resuming, the user is already logged-in. ---
**Author:** ![Socrate](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/socrate/32/146959_2.png) [@Socrate](https://community.openai.com/u/Socrate)\ **Post date:** [July 31, 2024, 6:10pm UTC](https://community.openai.com/t/custom-gpt-not-accessible-to-free-accounts/885718/13 "2024-07-31T18:10:17Z")
No problem, appreciate that you’re trying to help. ---
**Author:** ![LinqLover](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/linqlover/32/448698_2.png) [@LinqLover](https://community.openai.com/u/LinqLover)\ **Post date:** [August 2, 2024, 2:13am UTC](https://community.openai.com/t/custom-gpt-not-accessible-to-free-accounts/885718/14 "2024-08-02T02:13:51Z")
It seems like you need to tick off Code Interpreter & Advanced Data Analysis too? ---
**Author:** ![Socrate](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/socrate/32/146959_2.png) [@Socrate](https://community.openai.com/u/Socrate)\ **Post date:** [August 2, 2024, 8:33am UTC](https://community.openai.com/t/custom-gpt-not-accessible-to-free-accounts/885718/15 "2024-08-02T08:33:53Z")
Nope, only Dalle is forbidden for Free users. ---
**Author:** ![dhamaniasad](https://avatars.discourse-cdn.com/v4/letter/d/8edcca/32.png) [@dhamaniasad](https://community.openai.com/u/dhamaniasad)\ **Post date:** [August 5, 2024, 7:01am UTC](https://community.openai.com/t/custom-gpt-not-accessible-to-free-accounts/885718/16 "2024-08-05T07:01:36Z")
I’m seeing this too. Free user logged in, cannot access GPT. The same sign up button. From my paid account I can access it without issues. I tried disabling everything dall-e code interpreter etc but still the same error. On mobile it’s even more cryptic just a small alert that disappears quickly. I thought there’s limitations for custom GPTs, not total lack of access? If that’s the case the language is misleading it should say free users cannot access custom GPTs. ---
**Author:** ![Socrate](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/socrate/32/146959_2.png) [@Socrate](https://community.openai.com/u/Socrate)\ **Post date:** [August 6, 2024, 12:40pm UTC](https://community.openai.com/t/custom-gpt-not-accessible-to-free-accounts/885718/17 "2024-08-06T12:40:59Z")
I’ve raised this bug to the chatgpt support team 7 days ago. No answer. ---
**Author:** ![plmmj2011](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/plmmj2011/32/146653_2.png) [@plmmj2011](https://community.openai.com/u/plmmj2011)\ **Post date:** [August 6, 2024, 6:03pm UTC](https://community.openai.com/t/custom-gpt-not-accessible-to-free-accounts/885718/18 "2024-08-06T18:03:18Z")
Good ol’ free features become premium. If enough of us manage to spot this, get angry, and rebel, they might turn this around. ---
**Author:** ![Socrate](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/socrate/32/146959_2.png) [@Socrate](https://community.openai.com/u/Socrate)\ **Post date:** [September 4, 2024, 6:37am UTC](https://community.openai.com/t/custom-gpt-not-accessible-to-free-accounts/885718/19 "2024-09-04T06:37:51Z")
We’re guineea pigs to them… no receiving answer from GPT support even after 1 month, for reported bugs. if they continue to raise huge amount of money from investors, they depend of them, not us - who pay subscriptions monthly. ---
**Author:** ![Socrate](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/socrate/32/146959_2.png) [@Socrate](https://community.openai.com/u/Socrate)\ **Post date:** [August 3, 2024, 7:06am UTC](https://community.openai.com/t/custom-gpt-not-accessible-to-free-accounts/885718/20 "2024-08-03T07:06:21Z")
My custom GPT cannot be accessed by users, despite the fact that is should. > [@Custom GPT not accessible to FREE accounts ?!](https://community.openai.com/t/custom-gpt-not-accessible-to-free-accounts/885718/7): > > You can see below of each custom GPT: ‘Interaction with this GPT is not allowed’ Reported that from days to GTP Support, but they don’t even respond to you, after a bot stupid message throughed to you. Would y risk to invest time and effort to develop custom GPTs that chatgpt block out of any rationallity or reason? And with a support that doesn’t exist, actually, out of some bots ? Is that happens to you as well ? ---
**Author:** ![chris.bolton](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/chris.bolton/32/448698_2.png) [@chris.bolton](https://community.openai.com/u/chris.bolton)\ **Post date:** [September 9, 2024, 11:42pm UTC](https://community.openai.com/t/custom-gpt-not-accessible-to-free-accounts/885718/21 "2024-09-09T23:42:27Z")
Agreed. Have reached out several times and support seems non-existent. And the issues are legitimate issues where it needs to be addressed by OpenAI. My issue is that if an account exists and you invite them to a workspace, the person you invite isn’t able to join your workspace. [Next page](https://community.openai.com/t/custom-gpt-not-accessible-to-free-accounts/885718.md?page=2)