Dear OpenAI Team,
I’m reaching out because I see incredible potential in the new real-time conversation feature, but I also believe it can be made far more intuitive for users. As someone with deep experience in user experience and interface design, I know I can contribute meaningful improvements to help users truly appreciate the added value of this feature.
While I’m just one of many users, I’ve identified key UX challenges that could impact adoption and usability. If addressed, these could enhance the way people interact with this amazing new feature. Here’s where I think improvements can be made:
1. User Conditioning & Feedback: The interface doesn’t clearly communicate to users that the way they interact with ChatGPT has fundamentally changed. Users are accustomed to pressing and holding to record messages without feeling rushed, and they don’t realize they can now interrupt or that a conversation will flow more naturally. The lack of clear, visual feedback when the button is pressed (compared to the old system) makes this new behavior less intuitive.
2. Unclear Muting/Interruption Mechanism: The ability to interrupt ChatGPT or have side conversations using the microphone mute/unmute feature is incredible, but it’s not clearly indicated in the UI. Switching between modes and understanding how/when you can mute, interrupt, or resume isn’t intuitive. This could lead to users missing out on one of the feature’s best advantages.
My suggestion:
The interface needs stronger visual and textual cues guiding users on how to fully leverage these new functions. By enhancing feedback mechanisms and navigation clarity, you’ll unlock the full potential of this feature and show users the benefits of real-time conversation.
I’d love to discuss more detailed ideas or even contribute directly to improving this, as I have specific UX suggestions that I believe could make a substantial impact. (I don’t want money or a job, just contribute with this project that I love and had changed my life). Let me know if you’re open to it—I’m confident these adjustments could make this feature as intuitive as it is groundbreaking.
Best regards,
Max Giaco