51

Sbi debit card on Firefox and Chrome did not go through…

52

I spent a couple of hours trying to upgrade to ChatGPT Plus and miserably failed.
I was unable to pay for it using four credit cards from two different banks.
All my cards are rejected.
I have tried different computers and different web browsers.
Payment with Apple Pay did not work as well and no reason is provided why the payment failed. I am just returned back to the screen where I select the payment method.
At the same time, I had no problem setting up a paid plan for the OpenAI API using one of my credit cards.
I believe the subscription system for ChatGPT Plus has some flaws or more users are not welcome.

53

Same issue, got “Your card number is incorrect.” email despite not changing the card which was successfully used in the past to pay for OpenAI. I’m living in Croatia, and the company is in the UK. When I tried to add other cards to the account (both personal and corporate), got the same error.

1 Like
54

Same here - Multiple cards “Incorrect number”…

55

How did you select Apple Pay on first place? I have my Wise in the ApplePay but I only get the option to enter card details. Am I missing something?
Thanks in advance, mate.

56

Has anyone tried purchasing pre-paid cards from sites like vanillagift.com or giftcards.com and purchasing ChatGPT Plus with those? I’m tempted to try but don’t want to waste money on a card I cant use to buy what I want.

57

Hope these help

MANAGE MY SUBSCRIPTION

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image750×1624 90.2 KB

ADD PAYMENT METHOD

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image750×1624 104 KB

SELECT APPLE PAY, THEN “ADD”

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image750×1624 116 KB

PRESS ARROW TO GO TO YOUR WALLET

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image750×1624 81.1 KB

SELECT WISE BUSINESS CARD

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image750×1624 95.8 KB

58

Obviously this is done on my iPhone, not desktop, I also live in the UK

59

I’ll take a guess and say you are either using safari with IP address obfuscation turned on, or a VPN. If you use chrome from an IP address which is geolocatable to the same general area (country / state) as your credit card, it should work fine (I just did this, no luck on safari, but logged in on chrome and it worked perfectly)

2 Likes
60

I am from Angola, Africa and have tried several forms of payment such as credit cards, debit cards, and Wise cards to pay for ChatGPT Plus, but none of them have worked. Although the payment process allows me to proceed, I am unable to complete the payment. I suggest that OpenAI find a solution to this issue, such as using PayPal instead of Stripe which I have found to be buggy.

I kindly request OpenAI’s support team to assist me in finding a suitable payment method for my location.

61

I’m having the same problem in Australia & have tried everything suggested here.

Very annoying to be trying to give a company money and not being able to find a way to do it. LOL

PLEASE FIX ASAP

62

Having the same country for the IP address as the credit card also fixed it for me. Working in Germany, using internet connection in the company via Switzerland and this prevented me from adding the card. Using a German IP on my mobile phone worked.

2 Likes
63

I am having the same problem in the UK. It takes the money from my Monzo account and then refunds it. However, one of the charges has not been refunded but open ai still says it’s being refused by my bank.

1 Like
64

I live in the Netherlands, and mine also got rejected. But when omitting the letters of our postal code, it did work.

65

I have a German bank card that got declined. Maybe because I don’t live in Germany right now (which is not that uncommon, right?!). I asked my dad, who lives in Germany, to use his (German) credit card. His card also got declined. So even though his IP and his card are both German, still got declined. It is truly ridiculous…

1 Like
66

Hey Logan,

I attempted over 60 times using 4 different credit cards, but all declined. I contacted the bank more than 20 times, telling me the issue was with OpenAI.

Francis

67

Really strangely it worked when I turned ON my VPN :joy:

I tried different browsers and different company and personal cards.

I am based in the USA. Finally, by turning on a VPN from the UK it worked the first time.

68

I tried two UK debit cards abroad and the same happened, but I tried again in the UK and it worked

69

ok, using it at a company with a shared virtual company credit card truly seems messed up. We cannot figure out a reliant way to get this working, although I thought in a previous thread that I did figure it out. As a result, OpenAI is missing out on hundreds of dollars per months :man_facepalming:

70

I had the same issue. I was using Safari. I switched to Chrome and it worked.