Conversations Not Loading - Constant error

I have checked in here but for a few days i have had an issue where Conversations Not Loading message pops up “Unable to load conversation 26a7de41-cb8e-4ed3-896a-4a2d67bd225b” , it comes up with. When I am trying to start a new conversation it states, “Something went wrong. If this issue persists please contact us through our help center at”

I am paying for the service but for some reason it has stopped.

Previously people have asked the same question but have received no response or support, as a paid service this is the minimum we should expect as a service user.

I have cleared Cache, cookies, logged out, logged in, gone into settings and exported data but still no joy. Any advice to solve this issue would be greatly appreciated.

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