# Codex mode missing in ChatGPT Desktop after update on Windows **URL:** \ **Category:** Bugs\ **Tags:** chatgpt\ **Created:** [July 21, 2026, 8:19am UTC](https://community.openai.com/t/codex-mode-missing-in-chatgpt-desktop-after-update-on-windows/1387671 "2026-07-21T08:19:40Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![BOLUOSAOXIA](https://avatars.discourse-cdn.com/v4/letter/b/46a35a/32.png) [@BOLUOSAOXIA](https://community.openai.com/u/BOLUOSAOXIA)\ **Post date:** [July 21, 2026, 8:19am UTC](https://community.openai.com/t/codex-mode-missing-in-chatgpt-desktop-after-update-on-windows/1387671/1 "2026-07-21T08:19:40Z")
Subject: Codex mode missing in ChatGPT Desktop after update on Windows Hello OpenAI S ![2026-07-21 160433](https://us1.discourse-cdn.com/openai1/original/4X/8/3/2/83238278f36e8856c21c60ed12ecfd5e522cbf74.png) ![2026-07-21 160523](https://us1.discourse-cdn.com/openai1/original/4X/8/e/1/8e111120f784c01e85882973242df6482bf5d1d6.png) upport, I am experiencing an issue with ChatGPT Desktop / Codex Desktop on Windows. Issue description: Before the update around July 18, 2026, Codex Desktop worked normally on my Windows laptop. I could see Codex tasks in the sidebar, switch to Codex mode, and view settings such as usage/quota. After the update, the app UI changed to the new ChatGPT Desktop experience, but Codex is no longer available in the UI. The top-left area only shows “Work”, and I cannot switch to Codex. My previous Codex tasks are not visible in the sidebar, and the settings page no longer shows the expected usage/quota or Codex-related information. Expected behavior: The top-left selector should show “Work ▼”, and the dropdown should include: - ChatGPT Work - Codex Actual behavior: The app stays in “Work” mode. Codex does not appear or cannot be selected. The sidebar shows no Codex tasks. Account: Login email: [your ChatGPT login email] Plan: ChatGPT Plus Login method: [Google / Apple / Microsoft / email-password] Environment: - OS: Windows - Device: Windows laptop - App: ChatGPT Desktop / Codex Desktop - Installed package after reinstall: OpenAI.Codex 26.715.8383.0 - Install path: C:\Program Files\WindowsApps\OpenAI.Codex\_26.715.8383.0\_x64\_\_2p2nqsd0c76g0 Timeline: - Codex worked normally from Monday to Friday before the update. - The issue started after the update around July 18, 2026. - The issue still exists after reinstalling the app. Troubleshooting performed: 1. Checked the installed Windows AppX package. 2. Checked running processes. 3. Checked local Codex data. 4. Checked auth state. 5. Inspected frontend behavior. 6. Logs showed an error: HTTP 403 Forbidden Multi-factor authentication required Question: Could you please check whether my account entitlement / Codex feature access is being correctly returned to ChatGPT Desktop? It seems the desktop app may not be receiving the correct account, plan, or Codex access state after the update. Attachments: - Screenshot of the current abnormal UI - Screenshot of the expected UI - Relevant logs, if needed Note: Since this is ChatGPT Desktop, I cannot capture a HAR file from the desktop app because the app does not provide browser developer tools for HAR recording. ---
**Author:** ![EricGT](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/ericgt/32/20571_2.png) [@EricGT](https://community.openai.com/u/EricGT)\ **Post date:** [July 21, 2026, 8:53am UTC](https://community.openai.com/t/codex-mode-missing-in-chatgpt-desktop-after-update-on-windows/1387671/2 "2026-07-21T08:53:34Z")
Welcome to the forum! You are welcome to discuss Codex issues on the forum, however the official place to report and track them is the GitHub issue tracker for [OpenAI Codex](https://github.com/openai/codex/issues). I had ChatGPT look for the closest related issue and it identified: > > > \### What version of the Codex App are you using (From “About Codex” dialog)? > > 26….715.4045.0 > > \### What subscription do you have? > > ChatGPT Plus > > \### What platform is your computer? > > Microsoft Windows NT 10.0.26200.0 x64 > > \### What issue are you seeing? > > \### Summary > > The unified ChatGPT/Codex Windows app authenticates a valid ChatGPT Plus account and reaches Codex backend endpoints successfully, but it disables the product switcher and behaves as if Codex is not allowed. > > The header shows a non-interactive plain \*\*Work\*\* label instead of the Chat/Work/Codex selector. \*\*Codex\*\*, \*\*Projects\*\*, and existing Codex task history are not available. On a normal launch, the same installation can also render an empty page at the root route. > > \### User-visible impact > > \- Chat/Work/Codex product selector is disabled. > \- Only plain \*\*Work\*\* is shown. > \- Codex and Projects are missing. > \- Existing Codex tasks are not displayed. > \- Normal startup can render a blank application shell. > > \### Authentication and entitlement evidence > > PII has been redacted. > > \- The correct ChatGPT Plus account is signed in. > \- The account token was valid during testing. > \- A real authenticated Codex request succeeded. > \- The desktop app requested \`/backend-api/wham/tasks/list\` and received HTTP 200 (twice). > \- \`/backend-api/accounts/check/v4-2023-04-27\` returned HTTP 200 with a valid account ID and \`plan\_type: plus\`. > \- The packaged frontend reports the Windows surface as supported. > \- Inspection of the packaged frontend gate and the live UI state showed that the app resolves \`codexFeaturesAllowed = false\`, which turns the product selector into plain \*\*Work\*\* text. > > The blank startup state also records this router error: > > \`Matched leaf route at location "/" does not have an element or Component ... resulting in an "empty" page.\` > > This is not a simple expired-login, wrong-account, deleted-history, or backend-outage symptom: authentication works and the relevant backend calls return 200, while the desktop UI still suppresses Codex. > > \Image > > \### What steps can reproduce the bug? > > 1. Install the official Microsoft Store package \`OpenAI.Codex\` version \`26.715.4045.0\`. > 2. Sign in with the affected ChatGPT Plus account. > 3. Fully close the app and launch it from the normal installed shortcut. > 4. Observe that the app may open on an empty root route. > 5. When the application shell initializes, inspect the top-left product area. > 6. Observe that \*\*Work\*\* is plain, non-interactive text; there is no Chat/Work/Codex selector. > 7. Observe that \*\*Codex\*\*, \*\*Projects\*\*, and existing Codex task history are absent. > 8. Verify the account in the profile UI: it is the intended Plus account. > 9. Verify authenticated traffic: account check and Codex task-list requests return HTTP 200, but the UI remains in Work-only mode. > > \### Controlled troubleshooting already performed > > \- Re-registered the AppX package. > \- Tested a reversible cache/profile reset. > \- Installed the official Microsoft Store product. > \- Performed a clean uninstall/reinstall of only the app package. > \- Tested with a fresh roaming application profile. > \- Tested the registered \`codex://\` entry point. > \- Relaunched from a fully closed state. > > The symptom reproduced after all of the above. The external Codex session store was preserved and was not reset. > > \### What is the expected behavior? > > A valid ChatGPT Plus account with working Codex access should be recognized consistently by the Windows desktop app. > > \- Normal startup should render a valid application route. > \- The Chat/Work/Codex product selector should be enabled. > \- Codex and Projects should be visible. > \- Existing Codex tasks should load from the authenticated account/local session store. > \- A successful account check with \`plan\_type: plus\` must not result in \`codexFeaturesAllowed = false\`. > > If the entitlement check cannot be completed, the app should show a specific recoverable error instead of silently falling back to Work-only mode or a blank route. > > \### Additional information > > \### Related reports checked > > \- Blank root route: https://github.com/openai/codex/issues/34089 > \- Work-only/no Chat switch: https://github.com/openai/codex/issues/32515 > > This report is not merely another blank-window or default-mode complaint: > > \- #34089 documents the empty \`/\` route in the same app version, but not the persistent false Codex-access gate after the shell initializes. > \- #32515 reports an app that opens in Work/Codex mode and consumes Codex quota but cannot switch to standard Chat. In this case, the opposite capability is missing: \*\*Codex and Projects are suppressed\*\*, the selector is non-interactive, and the app resolves \`codexFeaturesAllowed = false\` despite a valid Plus account and successful Codex backend responses. > > \### Additional facts > > \- Installed package status is \`Ok\`. > \- Codex CLI access works with the same account. > \- The local session store remains intact (1,457 session files, approximately 7.67 GB); this is a visibility/access failure, not deleted data. > \- No email address, account ID, access token, or raw credential is included in this public report. > \- Redacted logs and additional diagnostic details can be provided privately to OpenAI maintainers if requested. If that issue matches your problem, consider adding a 👍 reaction on the GitHub issue page itself, not just on the forum topic, as reactions on GitHub help the developers gauge impact and prioritize work. If it is not the same issue, try searching the existing GitHub issues for a closer match. If you cannot find one, then open a new issue with as much detail as possible. ---
**Author:** ![system](https://us1.discourse-cdn.com/openai1/original/4X/8/7/c/87c2e81543bbb01aa9641aeef8fe14cab5e9590a.png) [@system](https://community.openai.com/u/system)\ **Post date:** [July 22, 2026, 8:19am UTC](https://community.openai.com/t/codex-mode-missing-in-chatgpt-desktop-after-update-on-windows/1387671/3 "2026-07-22T08:19:42Z")
Closed on July 22, 2026, 8:19am UTC This topic was automatically closed after 24 hours. New replies are no longer allowed.