ChatGPT website doesn't properly load after some time (2FA-related issue?)

ChatGPT Bugs
1

Screenshot:

Screenshot 2024-03-27 at 16-44-27 ChatGPT
Screenshot 2024-03-27 at 16-44-27 ChatGPT1718×1278 63.7 KB

I think that I enabled 2FA on 14th March, then on the 21st, ~7 days later, on my desktop (Windows/Firefox), the ChatGPT website wouldn’t populate (see above), it still worked fine on my iPad with Safari.

I deleted the browser data for openai.com in Firefox, reset/changed the password (to invalidate the session, since there was no way to sign out of the bugged session), and signed back in, then it worked again.

Today (27th), so again ~6-7 days later, the website once again wouldn’t populate. This time I went to my iPad, disabled 2FA, and changed the password again (I didn’t clear browser data on my desktop). Interestingly after a refresh, it suddenly populated again on my desktop. It also (so far) hasn’t signed me back out (!?), despite the password having been changed.

When it’s in this state where it won’t populate, it will first be pretty much entirely empty, then very slowly elements get added (as if certain timeouts need to be reached), but it eventually remains as shown in the screenshot. The dev console shows a ton of 403 responses.

I left 2FA disabled for now, if I get the error again, I’ll update this thread with more detailed logs.

Edit: Just as I posted this, the session on my desktop got invalidated. Side note: For some reason I need to still clear the browser data, since it redirects me into an Oops, an error occurred! page after shortly showing the normal ChatGPT Get Started screen.

Edit 2: I just remembered something interesting: When 2FA is enabled, the sign in isn’t seamlessly transferred to these community forums, instead, a 2FA code needs to be entered (but not email/password). I wonder if the 2FA has a separate token that wasn’t properly renewed for me and this caused this weird semi-logout?

2

Hi!
For me this was a temporary issue and is resolved by now.
But during this period I was unable to work with ChatGPT.
If it’s an option for you, temporarily switching to the playground at platform.openai.com/playground can keep you going during such times.

Sorry, there’s nothing else I can tell you.

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It would be a really unusual temporary issue, as I mentioned, that entire time I could use ChatGPT on my iPad just fine via Safari (i.e. same website as on desktop). It would also be a big coincidence because the first time it was fixed only once I deleted the website data and signed back in (before that I waited for a while), and today it was fixed once I presumably disabled 2FA via my iPad.

For me this was a temporary issue

Server issues can look similar to this, but did you see a bunch of requests returning with 403 codes in your browsers dev tools?

Edit: The first time I had the issue, I also did the Shift+Reload thing to load the website without using the cache, to no avail. (Note: This does not affect cookies)

1 Like
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I don’t know, but I respect your efforts in trying to resolve this issue on your end.
From my perspective this, or something similar happens every other month and the issue disappears just as ‘mysteriously’ as it did appear.
Especially with these UI issues I don’t think it’s worth my or anybody’s time to find a workaround.

5

I’ve been dealing with this issue for days. Here is a video of this happening in real-time -

The problem specifically occurs during the 2fa redirect. I did all the things - clearing cookies, trying different networks, etc., etc., etc. Nothing worked. This problem didn’t extend to my https://platform.openai.com/ account - it would appear that they use two different Auth0 apps for this.

However, in this account I was able to turn off 2fa for all accounts. Once I did that I cleared my cookies again and boom - it worked. Hopefully it does for you too if you are struggling with this irritating problem.