# ChatGPT Suddenly Stops Working on Our Web-based Platform **URL:** \ **Category:** API\ **Created:** [March 31, 2023, 2:48am UTC](https://community.openai.com/t/chatgpt-suddenly-stops-working-on-our-web-based-platform/130817 "2023-03-31T02:48:29Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![TSSFL](https://avatars.discourse-cdn.com/v4/letter/t/49beb7/32.png) [@TSSFL](https://community.openai.com/u/TSSFL)\ **Post date:** [March 31, 2023, 2:48am UTC](https://community.openai.com/t/chatgpt-suddenly-stops-working-on-our-web-based-platform/130817/1 "2023-03-31T02:48:29Z")
Hello Community, For about three days, we have been using ChatGPT with Python on our web-based platform, TSSFL Stack - [https://www.tssfl.com](https://www.tssfl.com) (see here [https://tssfl.com/viewtopic.php?t=6651](https://tssfl.com/viewtopic.php?t=6651)) via SageMathCell that is built on top of Node.js. It has been working very great. The idea behind is everyone can use their own key with the following code snippet ```auto #Replace the API Key with yours input = """ Write your question, comment or anything that you need help with. """ print("%s" % input, "\n") import openai openai.api_key = "Put Your API Key Here" model_engine = "gpt-3.5-turbo" response = openai.ChatCompletion.create( model='gpt-3.5-turbo', n=1, messages=[ {"role": "system", "content": "You are a very helpful intelligent Assistant."}, {"role": "user", "content": input}, ]) message = response.choices[0]['message'] print("{}: \n\n{}".format(message['role'], message['content'])) ``` to accomplish what they want with ChatGPT. This is no longer working since about three days. How to fix the problem, what is wrong or what might have been changed by OpenAI ? Appreciating your support, TSSFL ---
**Author:** ![linus](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/linus/32/42486_2.png) [@linus](https://community.openai.com/u/linus)\ **Post date:** [March 31, 2023, 9:24am UTC](https://community.openai.com/t/chatgpt-suddenly-stops-working-on-our-web-based-platform/130817/2 "2023-03-31T09:24:52Z")
Did you got any error-message back? Can you provide some further details on this? ---
**Author:** ![TSSFL](https://avatars.discourse-cdn.com/v4/letter/t/49beb7/32.png) [@TSSFL](https://community.openai.com/u/TSSFL)\ **Post date:** [April 3, 2023, 7:54am UTC](https://community.openai.com/t/chatgpt-suddenly-stops-working-on-our-web-based-platform/130817/3 "2023-04-03T07:54:46Z")
Hi @linus, Thank you. Here is the error, `Timeout: Request timed out: HTTPSConnectionPool(host='api.openai.com', port=443): Max retries exceeded with url: /v1/chat/completions (Caused by ConnectTimeoutError(, 'Connection to api.openai.com timed out. (connect timeout=600)'))` Bear in mind that [api.openai.com](http://api.openai.com) is whitelisted to work with SageMathCell: [sagecell/firewall at master · sagemath/sagecell · GitHub](https://github.com/sagemath/sagecell/blob/master/contrib/vm/compute_node/root/firewall) Thank you ---
**Author:** ![TSSFL](https://avatars.discourse-cdn.com/v4/letter/t/49beb7/32.png) [@TSSFL](https://community.openai.com/u/TSSFL)\ **Post date:** [April 3, 2023, 8:38am UTC](https://community.openai.com/t/chatgpt-suddenly-stops-working-on-our-web-based-platform/130817/5 "2023-04-03T08:38:58Z")
Hi @raul_pablo_garrido_c I generated a new key, tested it without any success. Thank you. ---
**Author:** ![linus](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/linus/32/42486_2.png) [@linus](https://community.openai.com/u/linus)\ **Post date:** [April 3, 2023, 2:57pm UTC](https://community.openai.com/t/chatgpt-suddenly-stops-working-on-our-web-based-platform/130817/6 "2023-04-03T14:57:47Z")
Another troubleshooting step would be to do a simple API-Call not inside your application to check if this would be a Issue with your Account or keys. I’m tempted to assume this would be the case because you mentioned that it worked for you some time. ---
**Author:** ![TSSFL](https://avatars.discourse-cdn.com/v4/letter/t/49beb7/32.png) [@TSSFL](https://community.openai.com/u/TSSFL)\ **Post date:** [April 4, 2023, 12:56pm UTC](https://community.openai.com/t/chatgpt-suddenly-stops-working-on-our-web-based-platform/130817/7 "2023-04-04T12:56:08Z")
@linus It works well locally, i.e., with my desktop but does not work with our application. Looks like OpenAI blocked the usage, they prevented API calls from other sites! Why would they do that ? ---
**Author:** ![TSSFL](https://avatars.discourse-cdn.com/v4/letter/t/49beb7/32.png) [@TSSFL](https://community.openai.com/u/TSSFL)\ **Post date:** [April 5, 2023, 10:17am UTC](https://community.openai.com/t/chatgpt-suddenly-stops-working-on-our-web-based-platform/130817/8 "2023-04-05T10:17:18Z")
@linus @raul_pablo_garrido_c Where there is a problem ? Here is the full error message: ```auto --------------------------------------------------------------------------- TimeoutError Traceback (most recent call last) File /home/sc_serv/sage/local/var/lib/sage/venv-python3.10/lib/python3.10/site-packages/urllib3/connection.py:174, in HTTPConnection._new_conn(self) 173 try: --> 174 conn = connection.create_connection( 175 (self._dns_host, self.port), self.timeout, **extra_kw 176 ) 178 except SocketTimeout: File /home/sc_serv/sage/local/var/lib/sage/venv-python3.10/lib/python3.10/site-packages/urllib3/util/connection.py:95, in create_connection(address, timeout, source_address, socket_options) 94 if err is not None: ---> 95 raise err 97 raise socket.error("getaddrinfo returns an empty list") File /home/sc_serv/sage/local/var/lib/sage/venv-python3.10/lib/python3.10/site-packages/urllib3/util/connection.py:85, in create_connection(address, timeout, source_address, socket_options) 84 sock.bind(source_address) ---> 85 sock.connect(sa) 86 return sock TimeoutError: [Errno 110] Connection timed out During handling of the above exception, another exception occurred: ConnectTimeoutError Traceback (most recent call last) File /home/sc_serv/sage/local/var/lib/sage/venv-python3.10/lib/python3.10/site-packages/urllib3/connectionpool.py:703, in HTTPConnectionPool.urlopen(self, method, url, body, headers, retries, redirect, assert_same_host, timeout, pool_timeout, release_conn, chunked, body_pos, **response_kw) 702 # Make the request on the httplib connection object. --> 703 httplib_response = self._make_request( 704 conn, 705 method, 706 url, 707 timeout=timeout_obj, 708 body=body, 709 headers=headers, 710 chunked=chunked, 711 ) 713 # If we're going to release the connection in ``finally:``, then 714 # the response doesn't need to know about the connection. Otherwise 715 # it will also try to release it and we'll have a double-release 716 # mess. File /home/sc_serv/sage/local/var/lib/sage/venv-python3.10/lib/python3.10/site-packages/urllib3/connectionpool.py:386, in HTTPConnectionPool._make_request(self, conn, method, url, timeout, chunked, **httplib_request_kw) 385 try: --> 386 self._validate_conn(conn) 387 except (SocketTimeout, BaseSSLError) as e: 388 # Py2 raises this as a BaseSSLError, Py3 raises it as socket timeout. File /home/sc_serv/sage/local/var/lib/sage/venv-python3.10/lib/python3.10/site-packages/urllib3/connectionpool.py:1042, in HTTPSConnectionPool._validate_conn(self, conn) 1041 if not getattr(conn, "sock", None): # AppEngine might not have `.sock` -> 1042 conn.connect() 1044 if not conn.is_verified: File /home/sc_serv/sage/local/var/lib/sage/venv-python3.10/lib/python3.10/site-packages/urllib3/connection.py:358, in HTTPSConnection.connect(self) 356 def connect(self): 357 # Add certificate verification --> 358 self.sock = conn = self._new_conn() 359 hostname = self.host File /home/sc_serv/sage/local/var/lib/sage/venv-python3.10/lib/python3.10/site-packages/urllib3/connection.py:179, in HTTPConnection._new_conn(self) 178 except SocketTimeout: --> 179 raise ConnectTimeoutError( 180 self, 181 "Connection to %s timed out. (connect timeout=%s)" 182 % (self.host, self.timeout), 183 ) 185 except SocketError as e: ConnectTimeoutError: (, 'Connection to api.openai.com timed out. (connect timeout=600)') During handling of the above exception, another exception occurred: MaxRetryError Traceback (most recent call last) File /home/sc_serv/sage/local/var/lib/sage/venv-python3.10/lib/python3.10/site-packages/requests/adapters.py:489, in HTTPAdapter.send(self, request, stream, timeout, verify, cert, proxies) 488 if not chunked: --> 489 resp = conn.urlopen( 490 method=request.method, 491 url=url, 492 body=request.body, 493 headers=request.headers, 494 redirect=False, 495 assert_same_host=False, 496 preload_content=False, 497 decode_content=False, 498 retries=self.max_retries, 499 timeout=timeout, 500 ) 502 # Send the request. 503 else: File /home/sc_serv/sage/local/var/lib/sage/venv-python3.10/lib/python3.10/site-packages/urllib3/connectionpool.py:815, in HTTPConnectionPool.urlopen(self, method, url, body, headers, retries, redirect, assert_same_host, timeout, pool_timeout, release_conn, chunked, body_pos, **response_kw) 812 log.warning( 813 "Retrying (%r) after connection broken by '%r': %s", retries, err, url 814 ) --> 815 return self.urlopen( 816 method, 817 url, 818 body, 819 headers, 820 retries, 821 redirect, 822 assert_same_host, 823 timeout=timeout, 824 pool_timeout=pool_timeout, 825 release_conn=release_conn, 826 chunked=chunked, 827 body_pos=body_pos, 828 **response_kw 829 ) 831 # Handle redirect? File /home/sc_serv/sage/local/var/lib/sage/venv-python3.10/lib/python3.10/site-packages/urllib3/connectionpool.py:815, in HTTPConnectionPool.urlopen(self, method, url, body, headers, retries, redirect, assert_same_host, timeout, pool_timeout, release_conn, chunked, body_pos, **response_kw) 812 log.warning( 813 "Retrying (%r) after connection broken by '%r': %s", retries, err, url 814 ) --> 815 return self.urlopen( 816 method, 817 url, 818 body, 819 headers, 820 retries, 821 redirect, 822 assert_same_host, 823 timeout=timeout, 824 pool_timeout=pool_timeout, 825 release_conn=release_conn, 826 chunked=chunked, 827 body_pos=body_pos, 828 **response_kw 829 ) 831 # Handle redirect? File /home/sc_serv/sage/local/var/lib/sage/venv-python3.10/lib/python3.10/site-packages/urllib3/connectionpool.py:787, in HTTPConnectionPool.urlopen(self, method, url, body, headers, retries, redirect, assert_same_host, timeout, pool_timeout, release_conn, chunked, body_pos, **response_kw) 785 e = ProtocolError("Connection aborted.", e) --> 787 retries = retries.increment( 788 method, url, error=e, _pool=self, _stacktrace=sys.exc_info()[2] 789 ) 790 retries.sleep() File /home/sc_serv/sage/local/var/lib/sage/venv-python3.10/lib/python3.10/site-packages/urllib3/util/retry.py:592, in Retry.increment(self, method, url, response, error, _pool, _stacktrace) 591 if new_retry.is_exhausted(): --> 592 raise MaxRetryError(_pool, url, error or ResponseError(cause)) 594 log.debug("Incremented Retry for (url='%s'): %r", url, new_retry) MaxRetryError: HTTPSConnectionPool(host='api.openai.com', port=443): Max retries exceeded with url: /v1/chat/completions (Caused by ConnectTimeoutError(, 'Connection to api.openai.com timed out. (connect timeout=600)')) During handling of the above exception, another exception occurred: ConnectTimeout Traceback (most recent call last) File /home/sc_serv/sage/local/var/lib/sage/venv-python3.10/lib/python3.10/site-packages/openai/api_requestor.py:516, in APIRequestor.request_raw(self, method, url, params, supplied_headers, files, stream, request_id, request_timeout) 515 try: --> 516 result = _thread_context.session.request( 517 method, 518 abs_url, 519 headers=headers, 520 data=data, 521 files=files, 522 stream=stream, 523 timeout=request_timeout if request_timeout else TIMEOUT_SECS, 524 ) 525 except requests.exceptions.Timeout as e: File /home/sc_serv/sage/local/var/lib/sage/venv-python3.10/lib/python3.10/site-packages/requests/sessions.py:587, in Session.request(self, method, url, params, data, headers, cookies, files, auth, timeout, allow_redirects, proxies, hooks, stream, verify, cert, json) 586 send_kwargs.update(settings) --> 587 resp = self.send(prep, **send_kwargs) 589 return resp File /home/sc_serv/sage/local/var/lib/sage/venv-python3.10/lib/python3.10/site-packages/requests/sessions.py:701, in Session.send(self, request, **kwargs) 700 # Send the request --> 701 r = adapter.send(request, **kwargs) 703 # Total elapsed time of the request (approximately) File /home/sc_serv/sage/local/var/lib/sage/venv-python3.10/lib/python3.10/site-packages/requests/adapters.py:553, in HTTPAdapter.send(self, request, stream, timeout, verify, cert, proxies) 552 if not isinstance(e.reason, NewConnectionError): --> 553 raise ConnectTimeout(e, request=request) 555 if isinstance(e.reason, ResponseError): ConnectTimeout: HTTPSConnectionPool(host='api.openai.com', port=443): Max retries exceeded with url: /v1/chat/completions (Caused by ConnectTimeoutError(, 'Connection to api.openai.com timed out. (connect timeout=600)')) The above exception was the direct cause of the following exception: Timeout Traceback (most recent call last) Cell In [1], line 1 ----> 1 exec("""#Replace the API Key with yours 2 input = \"\"\" 3 Write your question, comment or anything that you need help with. 4 \"\"\" 5 6 print(\"%s\" % input, \"\\n\") 7 8 import openai 9 openai.api_key = \"sk....." 10 11 model_engine = \"gpt-3.5-turbo\" 12 13 response = openai.ChatCompletion.create( 14 model='gpt-3.5-turbo', 15 n=1, 16 messages=[ 17 {\"role\": \"system\", \"content\": \"You are a very helpful intelligent Assistant.\"}, 18 {\"role\": \"user\", \"content\": input}, 19 ]) 20 21 message = response.choices[0]['message'] 22 print(\"{}: \\n\\n{}\".format(message['role'], message['content']))""") File :13 File /home/sc_serv/sage/local/var/lib/sage/venv-python3.10/lib/python3.10/site-packages/openai/api_resources/chat_completion.py:25, in ChatCompletion.create(cls, *args, **kwargs) 23 while True: 24 try: ---> 25 return super().create(*args, **kwargs) 26 except TryAgain as e: 27 if timeout is not None and time.time() > start + timeout: File /home/sc_serv/sage/local/var/lib/sage/venv-python3.10/lib/python3.10/site-packages/openai/api_resources/abstract/engine_api_resource.py:153, in EngineAPIResource.create(cls, api_key, api_base, api_type, request_id, api_version, organization, **params) 127 @classmethod 128 def create( 129 cls, (...) 136 **params, 137 ): 138 ( 139 deployment_id, 140 engine, (...) 150 api_key, api_base, api_type, api_version, organization, **params 151 ) --> 153 response, _, api_key = requestor.request( 154 "post", 155 url, 156 params=params, 157 headers=headers, 158 stream=stream, 159 request_id=request_id, 160 request_timeout=request_timeout, 161 ) 163 if stream: 164 # must be an iterator 165 assert not isinstance(response, OpenAIResponse) File /home/sc_serv/sage/local/var/lib/sage/venv-python3.10/lib/python3.10/site-packages/openai/api_requestor.py:216, in APIRequestor.request(self, method, url, params, headers, files, stream, request_id, request_timeout) 205 def request( 206 self, 207 method, (...) 214 request_timeout: Optional[Union[float, Tuple[float, float]]] = None, 215 ) -> Tuple[Union[OpenAIResponse, Iterator[OpenAIResponse]], bool, str]: --> 216 result = self.request_raw( 217 method.lower(), 218 url, 219 params=params, 220 supplied_headers=headers, 221 files=files, 222 stream=stream, 223 request_id=request_id, 224 request_timeout=request_timeout, 225 ) 226 resp, got_stream = self._interpret_response(result, stream) 227 return resp, got_stream, self.api_key File /home/sc_serv/sage/local/var/lib/sage/venv-python3.10/lib/python3.10/site-packages/openai/api_requestor.py:526, in APIRequestor.request_raw(self, method, url, params, supplied_headers, files, stream, request_id, request_timeout) 516 result = _thread_context.session.request( 517 method, 518 abs_url, (...) 523 timeout=request_timeout if request_timeout else TIMEOUT_SECS, 524 ) 525 except requests.exceptions.Timeout as e: --> 526 raise error.Timeout("Request timed out: {}".format(e)) from e 527 except requests.exceptions.RequestException as e: 528 raise error.APIConnectionError( 529 "Error communicating with OpenAI: {}".format(e) 530 ) from e Timeout: Request timed out: HTTPSConnectionPool(host='api.openai.com', port=443): Max retries exceeded with url: /v1/chat/completions (Caused by ConnectTimeoutError(, 'Connection to api.openai.com timed out. (connect timeout=600)')) ``` ---
**Author:** ![farbour](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/farbour/32/69585_2.png) [@farbour](https://community.openai.com/u/farbour)\ **Post date:** [April 10, 2023, 9:04pm UTC](https://community.openai.com/t/chatgpt-suddenly-stops-working-on-our-web-based-platform/130817/9 "2023-04-10T21:04:54Z")
I’m also getting the error, I made a mistake and ended up flooding the api without knowing it was happening. And, now I can’t use the API at all ---
**Author:** ![TSSFL](https://avatars.discourse-cdn.com/v4/letter/t/49beb7/32.png) [@TSSFL](https://community.openai.com/u/TSSFL)\ **Post date:** [April 19, 2023, 12:20pm UTC](https://community.openai.com/t/chatgpt-suddenly-stops-working-on-our-web-based-platform/130817/10 "2023-04-19T12:20:03Z")
@farbour Seems no one has clue on this problem! ---
**Author:** ![curt.kennedy](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/curt.kennedy/32/709249_2.png) [@curt.kennedy](https://community.openai.com/u/curt.kennedy)\ **Post date:** [April 22, 2025, 9:20pm UTC](https://community.openai.com/t/chatgpt-suddenly-stops-working-on-our-web-based-platform/130817/11 "2025-04-22T21:20:16Z")
Closed on April 22, 2025, 9:20pm UTC