Chatgpt responses not loading in the web app after new UI updates

[mitch_the_dev_guy]

i have been using GPT-luna 6 on max/high reasoning, and i am getting a “response could not load” when i am viewing its progress in the ChatGPT website. (yes i am not bothered to download the app) . this has all been happening after the recent UI updates and i dont really like to performance of the new UI updates, it was all working before. is anyone else getting this?? and could someone tell me is the UI upadtes still kept the bit under the latest update paragraph that it sends you telling you what it is doing, because i am not getting it. pls help

[OpenAI_Support]

Hey @mitch_the_dev_guy, thanks for flagging this and confirming it was working before the UI updates.

Browser extensions, connection issues, or temporary server problems can cause loading errors, but I can’t confirm what’s behind this one.

Try a hard refresh (Ctrl/Cmd + Shift + R), then try an incognito/private window with extensions disabled. The troubleshooting guide has a few more steps if those don’t help.

A HAR file could help narrow this down, but it may contain private information. Please add it to your existing private support request. If you don’t already have a support request open, contact support@openai.com with the information you provided here.

Please don't share the HAR file or any account-specific details in this thread.

-Luke