ChatGPT plus has some nasty bugs. It does not generate any prompts for me and it simply directs me to the help page. Pls help

Whenever I ask GPT-4 a question, it stays stuck on generating a response and then gives me the error “Something went wrong. If this issue persists please contact us through our help center at help.openai.com .” I tried creating new chats and using different devices. Pls help me, we paid for the service for a reason