Nevermind just noticed that I did try to make a new Email account and log in GPT, it work normally. Then I finally noticed Gpt have some…issues on my Number phone. That’s why when I using account that didn’t my number phone, It work perfectly. Ouch
New response from support. Seems like its not being looked into yet
Hello,
Thank you for getting back to OpenAI Support, and we appreciate your detailed observation.
We understand you’re still experiencing an issue where memory only saves very short entries—typically a sentence or two—even after trying all suggested troubleshooting steps. You’ve also pointed out that other users are reporting the same behavior across forums and Reddit, and you’re asking whether this has been officially acknowledged as a bug by the OpenAI team.
At this time, the issue is not listed on our status page, which focuses on large-scale outages or fully degraded functionality. However, your report is valid, and this behavior has been escalated internally for further review. These kinds of nuanced feature degradations may take time to be formally recognized, but user reports like yours are key in helping us track and prioritize them.
To help us investigate more efficiently, please send the following:
- Steps to reproduce the issue
(e.g., the type of content you tried to save, how you triggered memory to save it, and what happened after) - A screenshot/screen recording of what you’re seeing—either the failed memory entry, what is saved, or how it appears in Settings > Personalization > Manage Memory
This information will help our engineering team identify and address the issue more quickly.
Thanks again for your patience—we’ll make sure your report is shared with the appropriate team.
Best,
Justin J
OpenAI Support