ChatGPT Business: Invitation stays pending after successful login — “Content failed to load”

ChatGPT Bugs
1

Hi everyone,

I’m a ChatGPT Business workspace admin, and an invited colleague cannot complete the joining process.

The issue occurs as follows:

  1. They open the invitation link and sign in.

  2. Authentication is shown as successful.

  3. The page loads for a long time, briefly displays content, then shows “Content failed to load.”

  4. Their invitation remains pending in the admin panel.

We’ve tried multiple browsers and cleared cookies, but the issue persists.

This existing report describes the same symptoms:

Has anyone found a solution or workaround? Did resolving this require OpenAI Support to investigate the account or workspace invitation?

Thanks for any guidance.

2

Thanks for posting this. Let’s keep OpenAI accountable to fix this. This is a serious problem!

3

I’m continuing to push on my end but to deaf ears. Good luck on your side. If you have a support ticket on your side, please push and let me know if you get any traction. Definitely a patience tester.

4

Hey cronologe2000! That definitely sounds frustrating, especially after trying different browsers and clearing cookies.

Since the invite is still showing as pending after successful authentication, this will need a closer look at the affected user/workspace through Support.

Please open a request with support@openai.com and include a sanitized HAR file, a screen recording showing the invite/join flow, the affected user’s email address, and any other relevant details. Please keep those details in the private support request rather than posting them here.

Once you’ve submitted it, feel free to share just the support case ID or case subject in this thread so we can track it from here.

- Davinder