# ChatGPT Business account did not receive the Codex 8M-user hard reset **URL:** \ **Category:** Codex\ **Tags:** codex, rate-limit, codex-cli\ **Created:** [July 15, 2026, 4:33pm UTC](https://community.openai.com/t/chatgpt-business-account-did-not-receive-the-codex-8m-user-hard-reset/1387009 "2026-07-15T16:33:30Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![GordanKao](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/gordankao/32/751107_2.png) [@GordanKao](https://community.openai.com/u/GordanKao)\ **Post date:** [July 15, 2026, 4:33pm UTC](https://community.openai.com/t/chatgpt-business-account-did-not-receive-the-codex-8m-user-hard-reset/1387009/1 "2026-07-15T16:33:30Z")
Hi everyone, I’m using Codex through a ChatGPT Business workspace, but my account did not receive the recent hard usage-limit reset associated with Codex reaching 8 million users. I have seen reports that other paid-plan users received the reset, but my Codex usage percentage, weekly reset date, and available banked resets have not changed. Could someone clarify the following? 1. Was the 8-million-user reset intended to include ChatGPT Business accounts? 2. Are Business workspace members subject to different eligibility requirements? 3. Is the reset still being rolled out gradually, or should it already be visible? 4. Could workspace-level credit or usage controls prevent the reset from appearing? I have already checked the Codex usage page and restarted/re-signed in to the Codex client, but the reset is still not showing. Plan: ChatGPT Business Region: Taiwan Codex client(s): Codex CLI / IDE extension / Codex app Reset received: No Is anyone else using a Business account experiencing the same issue? Thanks! ---
**Author:** ![GordanKao](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/gordankao/32/751107_2.png) [@GordanKao](https://community.openai.com/u/GordanKao)\ **Post date:** [July 16, 2026, 4:59am UTC](https://community.openai.com/t/chatgpt-business-account-did-not-receive-the-codex-8m-user-hard-reset/1387009/2 "2026-07-16T04:59:38Z")
Update: Codex has now reached 9 million users, and another hard reset was announced, but my ChatGPT Business account still did not receive this reset either. I also did not receive the previous reset at the 8-million-user milestone, so this no longer appears to be a one-time rollout delay. Could someone from OpenAI please confirm whether ChatGPT Business accounts are eligible for these milestone hard resets? If Business accounts are eligible, is there a known issue affecting some workspaces? I have checked both the Codex usage page and `/usage`, and no reset has been applied. Plan: ChatGPT Business Region: Taiwan 8M reset received: No 9M reset received: No ![image](https://us1.discourse-cdn.com/openai1/original/4X/a/e/5/ae5a6186dc1872277d3218e76cd753b04da1b5ca.png) ---
**Author:** ![Wadim\_Smirnow](https://avatars.discourse-cdn.com/v4/letter/w/8797f3/32.png) [@Wadim\_Smirnow](https://community.openai.com/u/Wadim_Smirnow)\ **Post date:** [July 16, 2026, 7:21am UTC](https://community.openai.com/t/chatgpt-business-account-did-not-receive-the-codex-8m-user-hard-reset/1387009/3 "2026-07-16T07:21:49Z")
I’m experiencing the exact same issue. On top of that, banked resets are not working either. My usage remains at 0%, and I still have to wait the full week. Neither hard reset cleared the usage, and I also lost a banked reset in the process. This is extremely frustrating because I’m now unable to use Codex at all. Had I known the resets would not work, I would not have run the experiment. ---
**Author:** ![Aman\_Gupta2](https://avatars.discourse-cdn.com/v4/letter/a/bc8723/32.png) [@Aman\_Gupta2](https://community.openai.com/u/Aman_Gupta2)\ **Post date:** [July 16, 2026, 7:25am UTC](https://community.openai.com/t/chatgpt-business-account-did-not-receive-the-codex-8m-user-hard-reset/1387009/4 "2026-07-16T07:25:24Z")
I am facing exactly the same problem, last to resets are skipped for all of our team members as well. Is it intentionally or a bug. Else I will move them to individual accounts. ---
**Author:** ![explocc](https://avatars.discourse-cdn.com/v4/letter/e/b5e925/32.png) [@explocc](https://community.openai.com/u/explocc)\ **Post date:** [July 16, 2026, 8:38am UTC](https://community.openai.com/t/chatgpt-business-account-did-not-receive-the-codex-8m-user-hard-reset/1387009/5 "2026-07-16T08:38:30Z")
same problem, why?!!!This is extremely frustrating ---
**Author:** ![jochenschultz](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/jochenschultz/32/491030_2.png) [@jochenschultz](https://community.openai.com/u/jochenschultz)\ **Post date:** [July 16, 2026, 8:42am UTC](https://community.openai.com/t/chatgpt-business-account-did-not-receive-the-codex-8m-user-hard-reset/1387009/6 "2026-07-16T08:42:02Z")
Are you guys using a VPN? ---
**Author:** ![js\_tear](https://avatars.discourse-cdn.com/v4/letter/j/46a35a/32.png) [@js\_tear](https://community.openai.com/u/js_tear)\ **Post date:** [July 16, 2026, 8:44am UTC](https://community.openai.com/t/chatgpt-business-account-did-not-receive-the-codex-8m-user-hard-reset/1387009/7 "2026-07-16T08:44:52Z")
@logankilpatrick @EricGT I’m experiencing exactly the same issue. Could someone from OpenAI provide at least a preliminary clarification on what is happening? For example, are ChatGPT Business subscribers intentionally excluded from these two usage reset events, or is this an unintended issue that will be corrected with a retroactive reset? My Business account still shows July 20 as the next reset date, with no change after either of the milestone reset announcements. ![image](https://us1.discourse-cdn.com/openai1/original/4X/e/c/a/ecaa243a458587009cc65170b00119ce5d0fbd43.png) ---
**Author:** ![jochenschultz](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/jochenschultz/32/491030_2.png) [@jochenschultz](https://community.openai.com/u/jochenschultz)\ **Post date:** [July 16, 2026, 8:45am UTC](https://community.openai.com/t/chatgpt-business-account-did-not-receive-the-codex-8m-user-hard-reset/1387009/8 "2026-07-16T08:45:56Z")
click on “use reset” then ---
**Author:** ![Aman\_Gupta2](https://avatars.discourse-cdn.com/v4/letter/a/bc8723/32.png) [@Aman\_Gupta2](https://community.openai.com/u/Aman_Gupta2)\ **Post date:** [July 16, 2026, 8:46am UTC](https://community.openai.com/t/chatgpt-business-account-did-not-receive-the-codex-8m-user-hard-reset/1387009/9 "2026-07-16T08:46:15Z")
None of my team members are using vpn ---
**Author:** ![jochenschultz](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/jochenschultz/32/491030_2.png) [@jochenschultz](https://community.openai.com/u/jochenschultz)\ **Post date:** [July 16, 2026, 8:46am UTC](https://community.openai.com/t/chatgpt-business-account-did-not-receive-the-codex-8m-user-hard-reset/1387009/10 "2026-07-16T08:46:51Z")
you have to manually click on use reset now.. ---
**Author:** ![Aman\_Gupta2](https://avatars.discourse-cdn.com/v4/letter/a/bc8723/32.png) [@Aman\_Gupta2](https://community.openai.com/u/Aman_Gupta2)\ **Post date:** [July 16, 2026, 8:49am UTC](https://community.openai.com/t/chatgpt-business-account-did-not-receive-the-codex-8m-user-hard-reset/1387009/11 "2026-07-16T08:49:30Z")
@OpenAI_Support please help ---
**Author:** ![Brummos](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/brummos/32/750689_2.png) [@Brummos](https://community.openai.com/u/Brummos)\ **Post date:** [July 16, 2026, 9:10am UTC](https://community.openai.com/t/chatgpt-business-account-did-not-receive-the-codex-8m-user-hard-reset/1387009/12 "2026-07-16T09:10:03Z")
dude, that is not the same, and not even the issue that is being discussed here. Those are banked resets and not the announced resets we should have gotten ---
**Author:** ![ChristophK](https://avatars.discourse-cdn.com/v4/letter/c/e19b73/32.png) [@ChristophK](https://community.openai.com/u/ChristophK)\ **Post date:** [July 16, 2026, 9:15am UTC](https://community.openai.com/t/chatgpt-business-account-did-not-receive-the-codex-8m-user-hard-reset/1387009/13 "2026-07-16T09:15:01Z")
Same here: Neither me nor my team mate have received to nonbanked resets for 8M or 9M users. ☹ ---
**Author:** ![mgravey](https://avatars.discourse-cdn.com/v4/letter/m/e480ec/32.png) [@mgravey](https://community.openai.com/u/mgravey)\ **Post date:** [July 16, 2026, 9:18am UTC](https://community.openai.com/t/chatgpt-business-account-did-not-receive-the-codex-8m-user-hard-reset/1387009/14 "2026-07-16T09:18:43Z")
Same here. Our ChatGPT Business workspace also missed Codex resets, and multiple team members are affected. ---
**Author:** ![EricGT](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/ericgt/32/20571_2.png) [@EricGT](https://community.openai.com/u/EricGT)\ **Post date:** [July 16, 2026, 9:30am UTC](https://community.openai.com/t/chatgpt-business-account-did-not-receive-the-codex-8m-user-hard-reset/1387009/15 "2026-07-16T09:30:22Z")
@js_tear Logon no longer works for OpenAI. EricGT is not an OpenAI employee and has no special access to, or connections with, OpenAI staff. As a result, EricGT can only offer general advice based on publicly available information. * * * @Aman_Gupta2 > [@Aman\_Gupta2](#): > > @OpenAI_Support please help OpenAI has no effective way to link a Discourse account with a specific ChatGPT account. A better approach is to email `support@openai.com` from the same email address used to create the ChatGPT account. When submitting the request, follow: **[Best Practices for Submitting a Support Request](https://help.openai.com/en/articles/6614161-how-can-i-contact-support#best-practices-for-submitting-a-support-request)** After you receive a Case ID, post that number here so the issue can be referenced more easily. * * * For others reading this topic and its replies: The **Related Topics** section below this topic may also contain useful information and is worth reviewing. ---
**Author:** ![nsEytgXm](https://avatars.discourse-cdn.com/v4/letter/n/77aa72/32.png) [@nsEytgXm](https://community.openai.com/u/nsEytgXm)\ **Post date:** [July 16, 2026, 9:42am UTC](https://community.openai.com/t/chatgpt-business-account-did-not-receive-the-codex-8m-user-hard-reset/1387009/16 "2026-07-16T09:42:08Z")
Now even the 9M celebration is not granting any reset for the business accounts as well. at least they should give us proper announcement, and i’ll just move to personal subscription. Despite paying more there’s no benefit to the account itself ---
**Author:** ![salee](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/salee/32/515106_2.png) [@salee](https://community.openai.com/u/salee)\ **Post date:** [July 16, 2026, 9:46am UTC](https://community.openai.com/t/chatgpt-business-account-did-not-receive-the-codex-8m-user-hard-reset/1387009/17 "2026-07-16T09:46:07Z")
I’m using a business plan in Korea. There’s the same problem here too. All the accounts in the workspace here were also excluded from the two resets. ---
**Author:** ![Prashant\_Pardesi](https://avatars.discourse-cdn.com/v4/letter/p/f9ae1b/32.png) [@Prashant\_Pardesi](https://community.openai.com/u/Prashant_Pardesi)\ **Post date:** [July 16, 2026, 9:53am UTC](https://community.openai.com/t/chatgpt-business-account-did-not-receive-the-codex-8m-user-hard-reset/1387009/18 "2026-07-16T09:53:42Z")
Hey everyone, We need your personal details in order to track why you din’t receive the resets. We cannot attain personal information on public forum so am request you to open a support request at [support@openai.com](mailto:support@openai.com) (similar to what @EricGT suggested) and please provide your personal account details in that support request. Once you have submitted it with us, share the case ID here so we can track it and investigate. Thank you all for raising this issue here. 🙂 ---
**Author:** ![Brummos](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/brummos/32/750689_2.png) [@Brummos](https://community.openai.com/u/Brummos)\ **Post date:** [July 16, 2026, 10:06am UTC](https://community.openai.com/t/chatgpt-business-account-did-not-receive-the-codex-8m-user-hard-reset/1387009/19 "2026-07-16T10:06:15Z")
@Prashant_Pardesi Thanks for helping: Case Number: 11590854 ---
**Author:** ![Aman\_Gupta2](https://avatars.discourse-cdn.com/v4/letter/a/bc8723/32.png) [@Aman\_Gupta2](https://community.openai.com/u/Aman_Gupta2)\ **Post date:** [July 16, 2026, 10:20am UTC](https://community.openai.com/t/chatgpt-business-account-did-not-receive-the-codex-8m-user-hard-reset/1387009/20 "2026-07-16T10:20:42Z")
Hi @Prashant_Pardesi thank you for the response here is the case id: 11591658 [Next page](https://community.openai.com/t/chatgpt-business-account-did-not-receive-the-codex-8m-user-hard-reset/1387009.md?page=2)